6/10 Satisfaisant
Terry W.
23 févr. 2025
Les points forts : Propreté
Lovely house, good for families, but mgmt company is incompetent, lies and is inflexible
Overall the stay was lovely and the house itself was in good shape. We faced 2 issues & more to do w/management company. 1st, no coffee pot in the coffee maker. We searched everywhere then contacted the Vacasa team via the text thread they had used to communicate previously. They were initially responsive & indicated a new coffee maker would be delivered the next day. We received a text saying it had been delivered - but it was not at the house. They had apparently contacted the wrong local staff (in TX not CA) and the fix offered was to call an 800 number.2nd, and of bigger concern to those who consider renting via this outfit, was we requested an extra hour to check out (from 10am to 11am) because we were stuck in traffic returning to the property. We were told that this was impossible and that the lock combination to the property would be changed at 10am and the cleaners would be showing up at 10am. I've never heard of a hospitality business not allowing a one hour extension for checkout, especially when the checkout time is on the early side already. I will note that the cleaning staff did NOT show up at 10am, so the whole premise of refusing a bit of extra time was just a lie. Unfortunately this situation caused quite a bit of unwanted stress after the end of an otherwise lovely family vacation.So if you rent the house please be mindful that the management company is incompetent, lies, and provides limited flexibility for basic customer service requests.
Terry W.
Séjour de 5 nuits en février 2025