We absolutely loved staying at this property! It’s located on the outskirts of Victor and just 40 minutes to Jackson Hole Ski resort. The views from the house are absolutely stunning and every guest in our group had their own room. This was our 4th stay in the area and it was an awesome place to come relax after a long day of skiing.
Unfortunately our experience with Grand Valley Lodging was terrible. Our group plans changed and we were all scheduled to arrive at 10am. We called, left a voicemail, and wrote a message through VRBO to request an earlier check in. It took GVL a day to respond and they told us they weren’t able to accommodate us any earlier because of covid precautions. We understood, but we would have appreciated a quicker response. Additionally, a day before our stay we received a call that the grill was out of service and that it GVL would not be fixing it during our stay. Although we were planning to use it, we were able to work around it. These two things were very nominal in comparison to the next.
Heres the big kicker: According to GVL, they sent an email with our access code to get in. We were unable to find the email and we contacted GVL again via phone three times and once directly through VRBO. We waited outside for nearly 2 hours to receive a code from GVL. When they finally called back, I expressed our frustration for having to wait and the woman I spoke with, Jean, told us we should’ve been waiting in our cars rather than outside (we drove 10+ hours to get there), then proceeded to hang up on us. We also received a VRBO message 5 HOURS LATER from a gentleman named Mike. I responded with a thank you and noted that a 5 hour response time was ridiculous had we still been waiting to get in. He responded with a message about how much pride GVL took in their response time and that we should’ve contacted an “emergency hotline” instead of the number for GVL. He also said “on a Friday night - we’re not paying attention to all the dings alarming on the phone”. GVL needs to up their game.
In summary, the place is great! But we hope that the property owners find a better property management company so that other guests don’t have the same issues with GVL that we did.