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Elephant Hills Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Elephant Hills Resort

Exterior
3 outdoor pools
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
328 Parkway Drive, Victoria Falls
  • Victoria Falls National Park
    7 min walk
  • Zambezi National Park
    6 min drive
  • Devil's Pool
    9 min drive
  • Livingstone (LVI)
    43 min drive

Room options

Deluxe Room

  • Golf view
  • Sleeps 6
  • 1 King Bed

View all photos for Executive Room, Resort View

Executive Room, Resort View | Minibar, in-room safe, individually decorated, individually furnished

Executive Room, Resort View

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Golf View

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room, Golf View

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, River View

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, River View

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room, River View

  • River view
  • Sleeps 2
  • 2 Single Beds OR 1 Large Single Bed

Presidential Room

  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, Golf View

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room, Golf View

  • Golf view
  • Sleeps 2
  • 2 Single Beds

Standard Twin Room, River View

  • Sleeps 2
  • 2 Single Beds OR 1 Large Single Bed

Standard Double Room, Golf View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

  • River view
  • Sleeps 2
  • 1 Queen Bed

Standard Twin Room, Golf View

  • Sleeps 2
  • 2 Single Beds

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The price is CHF 195
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includes taxes & fees
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About this property

Elephant Hills Resort

Family-friendly hotel with 3 restaurants and 3 outdoor pools
3 restaurants, 3 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a golf course, a casino and a fitness centre are on-site. Change of towels is available on request
Elephant Hills Resort offers 276 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, Swedish massages, facials and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us that they enjoy the room service at Elephant Hills Resort. During your stay, you're just a quick walk from Victoria Falls National Park. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures, Swedish massages or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a golf course, an outdoor tennis court and a gym
  • Within a 15-minute walk of Victoria Falls National Park and Zambezi River
  • Airport and local-area shuttle service available for a fee
As a guest of Elephant Hills Resort, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Elephant Hills Resort. An airport shuttle (available on request) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Victoria Falls hotel is smoke free.

Mapopoma Lounge – This restaurant serves lunch and dinner.
Samukele-Carvery – Overlooking the golf course and pool, this restaurant serves lunch and dinner. Open daily.
Kasibi Terrace – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 8 PM on request
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kasibi Terrace
  • Mapopoma Lounge
  • Samukele-Carvery

Family friendly

  • 3 outdoor pools
  • Bowling alley
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Phone accessibility kit
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests are kindly requested to provide resort with arrival details in advance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Elephant Hills Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 3 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Elephant Hills Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 5642/2005

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Elephant Hills
Elephant Hills Resort
Elephant Hills Resort Victoria Falls
Elephant Hills Victoria Falls
Elephant Hills Hotel
Elephant Hills Victoria Falls
Elephant Hills Resort Hotel
Elephant Hills Resort Victoria Falls
Elephant Hills Resort Hotel Victoria Falls

Elephant Hills Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 117 out of 291 reviews" "
Rating 8 - Good. 112 out of 291 reviews" "
Rating 6 - Okay. 42 out of 291 reviews" "
Rating 4 - Poor. 12 out of 291 reviews" "
Rating 2 - Terrible. 8 out of 291 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodations and the Safari was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

patrick Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating. Peter and his team in the restaurant and kitchen provide amazing service.You can truly immerse yourself in the African culture here if you desire
Stayed 18 nights in May 2024

10/10 Excellent

Mark

Travelled with group
Great place to stay. Facilities were top notch, staff helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kim

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !) Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.
Stayed 4 nights in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Patrick

Liked: Property conditions & facilities
I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day. Service is outstanding.
Stayed 3 nights in Aug 2023

10/10 Excellent

sekhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Dr N K Kirimi

Stayed 2 nights in Feb 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside
Stayed 2 nights in Apr 2023

8/10 Good

Willem JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Langton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable festive season in Victoria Falls
It was a perfect stay, good value for money. The staff were cautious and always available.
Stayed 3 nights in Dec 2022

4/10 Poor

Robertson

Liked: Cleanliness
Disliked: Staff & service
I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals 2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values . 3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor. 4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help 5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters

10/10 Excellent

Cleopas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Mike, Florida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable and very large suite. Excellent breakfast with great choice. Very efficient and friendly work force. Great grounds with plenty of widelife. Free shuttle to and from town centre. Highly recommended and good value.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, keeping the room clean, supplied with water bottles, and mosquito-free.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Setting was great! Wait staff was exceptional! Hospitality was great.
Stayed 3 nights in Aug 2019

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019