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elaya hotel vienna city center

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for elaya hotel vienna city center

Minibar, in-room safe, desk, laptop workspace
Junior Suite | Minibar, in-room safe, desk, laptop workspace
View from room
Exterior
Free toiletries, hair dryer, towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
Wildpretmarkt 5, Vienna, 1010
  • Stephansplatz
    2 min walk
  • St. Stephen's Cathedral
    3 min walk
  • Graben
    3 min walk
  • Vienna (VIE-Vienna Intl.)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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4.4 out of 5, Excellent, (1004)
The price is CHF 148
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includes taxes & fees
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About this property

elaya hotel vienna city center

Hotel with a 24-hour front desk, steps from Stephansplatz
This smoke-free hotel features concierge services, dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at elaya hotel vienna city center. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Stephansplatz and 15 minutes on foot from Vienna Christmas Market
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Elaya hotel vienna city center offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Room service is available.

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Elaya hotel vienna city center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 433 out of 694 reviews" "
Rating 8 - Good. 205 out of 694 reviews" "
Rating 6 - Okay. 31 out of 694 reviews" "
Rating 4 - Poor. 17 out of 694 reviews" "
Rating 2 - Terrible. 8 out of 694 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Stayed 1 night in Aug 2024

10/10 Excellent

Chung-mei Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, 5 minutes walk to Stephansplatz and 20 minutes to Wien Mitte for the airport train. Property is clean and has all the basic amenities. Some facilities could do with some updating eg a fresh layer of paint but otherwise great city break location.
Stayed 5 nights in Sep 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

JAVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpia, tranquila y bien ubicada a unas cuadras de la catedral. Tienes que recordarles que resurtan el agua en tu habitación. No tienen personal que te ayude con el equipaje. He de volver
Stayed 4 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Stayed 2 nights in Aug 2024

8/10 Good

Amy

Liked: Property conditions & facilities
Good solid hotel, great location near attractions, bed was hard but they quickly responded with extra padding.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fabulous team and location
Stayed 4 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, central to city, staff helpful. Room had all amenities needed
Stayed 2 nights in Aug 2024

10/10 Excellent

Haydn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was impeccable. The staff offered to get me ice when I requested it, even though its not something they usually have on hand. Indeed, they bought ice and provided it to me free of cost. The hotel also came with a lot of free toiletries (which may be useful to some). You can walk to the city center and most stores and historic locations. Everything in the area is very clean and feels safe.
Stayed 2 nights in Aug 2024

2/10 Terrible

Mira

Stayed 2 nights in Aug 2024

10/10 Excellent

julio, North Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel very closed to shops and places to visit by walking also safe
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, Great Location
We had a wonderful stay, Sarah and Khava at the front desk made our stay even better, they were very helpful with information and anything else we needed. The hotel’s is in a great location that makes it easy to walk, or take transit if needed. The hotel staff add a personal touch while being very professional. It was an enjoyable stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

HIMANSHU

Stayed 8 nights in Jul 2024

10/10 Excellent

Divya, Sohar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent treatment given at the reception.
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient to local sites and public transportation. Would stay here again.
Stayed 2 nights in Jul 2024

4/10 Poor

Tara Van

Disliked: Staff & service
Stayed 1 night in Jun 2024

4/10 Poor

Yi Chen

Stayed 1 night in Jun 2024

10/10 Excellent

marc

Stayed 4 nights in Jun 2024

10/10 Excellent

MITCHELL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Jun 2024

6/10 Okay

Mana

Travelled with partner
Liked: Staff & service
Good location for getting around but not a good location if you like to have a peaceful sleep. My husband and I were woken at 6 am for two straight days due to loud construction sounds. Did not interact very much with the staff but they seemed nice.
Stayed 5 nights in Jun 2024

2/10 Terrible

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Great staff; good size rooms; clean. Great location. Everything worked.
Stayed 7 nights in May 2024

4/10 Poor

Kumar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Very conveniently located to the city center, restaurants, attractions, shopping, etc. Staff was clueless and nothing worked, e.g., the hair dryer, the tablet, the phone, and the safe were all broken. When notifying the front desk they just shrugged and didn't know what to do. Hair dryer was replaced with one from the 1950's when health and safety wasn't an issue. It caught and ripped out large clumps of my partners hair (natural hair). The room had not been cleaned properly before our arrival and there were still crumbs on the table. 2 guests and they only provided 1 sleep package for the 2 nights (this is required because the noise from the road woke us at 7am). No VIP gift. The gentleman at front desk was extremely rude.
Stayed 2 nights in Jun 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place. Everything is walking distance. All you need place. It was great
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Room was nice although ac went off every three hours or so. All staff whom we dealt with were very friendly.
Stayed 3 nights in May 2024