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Hotel Pension Excellence

4.0 star property

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Photo gallery for Hotel Pension Excellence

Staircase
Room amenity
Economy Double Room | Minibar, in-room safe, desk, blackout curtains
Private kitchenette
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
Alser Strasse 21, Vienna, Vienna, 1080
  • Vienna Christmas Market
    ‪11 min walk‬
  • Hofburg Imperial Palace
    ‪20 min walk‬
  • Vienna State Opera
    ‪5 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom, Kitchen

Standard Apartment, 1 Bedroom, Kitchen | Living room | Flat-screen TV

Standard Apartment, 1 Bedroom, Kitchen

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout curtains

Single Room

  • City view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room

Economy Double Room | Minibar, in-room safe, desk, blackout curtains

Economy Double Room

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 1 King Bed with Sofa bed, Kitchen

Executive Apartment, 1 King Bed with Sofa bed, Kitchen | Living room | Flat-screen TV

Executive Apartment, 1 King Bed with Sofa bed, Kitchen

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, blackout curtains

Double Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout curtains

Triple Room

  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Hotel Pension Excellence

Pension with a 24-hour front desk, near Vienna State Opera
Along with self parking, this smoke-free pension has dry cleaning and laundry facilities. Additionally, a 24-hour front desk, a computer station and express check-in are on-site.
Hotel Pension Excellence offers 26 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower, slippers and hairdryers. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Hotel Pension Excellence, you're just a quick walk from Vienna General Hospital. Features include breakfast (surcharge), dry cleaning service and self-parking (surcharge).
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 11 minutes by foot from Vienna Christmas Market and a 5-minute drive from Vienna State Opera
Hotel Pension Excellence offers its guests multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. Hotel Pension Excellence also features laundry facilities, dry cleaning/laundry services, and express check-in. The front desk is open around the clock. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Vienna pension is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, German, Italian, Russian

Property amenities

Parking and transport

  • Onsite parking available only on request
  • Parking on site (EUR 20 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 12 for adults and EUR 6 for children

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cots (infant beds) are available for EUR 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Self-parking fee: EUR 20 per day
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Excellence Pension
Excellence Vienna
Pension Excellence
Pension Excellence Vienna
Excellence Hotel Vienna
Excellence Vienna
Hotel Pension Excellence Vienna
Hotel Pension Excellence Pension
Hotel Pension Excellence Pension Vienna

Hotel Pension Excellence Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 148 reviews
Rating 8 - Good. 54 out of 148 reviews
Rating 6 - Okay. 48 out of 148 reviews
Rating 4 - Poor. 14 out of 148 reviews
Rating 2 - Terrible. 4 out of 148 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!!
Stayed 2 nights in Dec 2024

6/10 Okay

Ann

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The hotel was okay for what we needed. All staff with the exception of one were excellent. The younger guy on the desk on arrival perhaps could have been a bit more welcoming and given a bit more information about our stay. Would have been really nice to have a kettle in the room or access to the coffee machine available throughout the day. At times it was so cold and wanted to just come back to the room and relax but a hot drink would be nice. The rooms were generally clean. Location was good for the Christmas market and not too far from the airport. Lots of coffee shops, noodle bars, kebabs and pharmacies but choices of restaurants were limited..
Stayed 3 nights in Nov 2024

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Reception staff were friendly and helpful. The breakfast was okay but the bread wasn’t always fresh. The room attendant didn’t always provide clean towels but hung the used ones back up if they weren’t dirty. The room attendant didn’t always provide new toilet rolls even when there were none left. The safe didn’t have instructions in English and after making the reception aware, nothing happened. I found it difficult to get to sleep as the trams ran right outside my bedroom window. I was woken up earlier than I would have liked because of this. The WI-FI was poor and I ended up using my data as a work-around.
Stayed 5 nights in Aug 2024

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in walking distance to centre. Hotel was a bit tired, but clean. Staff were pleasant & helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not in the centre of Vienna, the hotel is within easy walking distance of the Hofburg and other sites. The restaurants around the hotel are a little cheaper also because they aren’t on the tourist radar. The staff were very accommodating and pleasant to talk to. The hotel itself is very nice, the dining area in particular is well decorated. The breakfast was good, with muesli, fruit, hams and cheeses on offer as well as cooked eggs. My room was modern and clean, the bathroom had a slightly odd layout and the shower was a little grotty (not dirty but just typical discolouration in older showers). I really enjoyed my stay and would visit again if in Vienna.
Stayed 3 nights in May 2024

10/10 Excellent

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
its perfect.
Stayed 2 nights in Mar 2024

8/10 Good

JULIETA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, confortable AND in a great location for transporting yo main touristic points. Perfect for a short stay where you only need a good place to hace a shower, sleep and start with a good breakfast. I recommend ir.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kriota

Liked: Cleanliness, staff & service, property conditions & facilities
Charming building, very helpful multilingual staff, quiet at night, and some entertaining artwork on the walls. What more could you want? A yarn shop next door? It's there. A perfect place to stay.
Stayed 4 nights in May 2023

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cold service, monotonous breakfast, dirty and worst of all - no hot water in the bathroom. The water was barely warm. Only one key to the room - very inconvenient. Mold in the bathroom. Extremely dissatisfied.
Stayed 6 nights in Dec 2022

8/10 Good

Deniz

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities

Good location

Right across the road from the trams and grocery store so locati
Stayed 3 nights in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Welcomed to be told "we're overbooked and someone's not going to be staying here". What an unpleasant statement to make to your guest when they arrive!! The room itself was clean and fine. Everything worked. Trams on the doorstep - very useful.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Clean bathroom but room small not value for money, bad wiring in the room
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Steph

Liked: Cleanliness, staff & service

Room 7

We had room 7, which is on the roadside so you can hear the trams. A little loud, but bearable. Main issue was the bathroom fan would come on with the light switch and would squeak rather high pitched for 3-5 minutes afterwards, even after turning the light off.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good location

The hotel is in a good location, within walking distance to the town hall (and Christmas markets!). Hotel is very pretty inside, check in staff were helpful and friendly and rooms were comfortable and clean. A good base for a shopping trip with friends!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Stu, UK

Hotel close to the university campus and tram stop directly in front of hotel.Good room size. Bathrooms require some modernising. Staff were very nice and welcoming. Shops and restaurants near by. ~25 min walk to centre of the city. However, all nearby shops are closed early on a Saturday and closed completely on Sunday.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Simple but a good stay

Good location, nice staff, simple room but clean.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean and comfortable for budget hotel. Would recommend.
Stayed 1 night in Aug 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place... Comfortable

Great staff. Comfortable. Watch out for step in middle of room. Suggest check-in staff alert guests verbally.
Stayed 2 nights in Jun 2018

4/10 Poor

Ksenia

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not recommend

Stayed there one night. Standard room not so clean but satisfied . Put our kids to sleep and when turned light on we saw bedbug on a pillow!!!!took another pillow and under was 2 more bedbags!!! Service changed our room and next room was clean even bathroom was cleaner. Anyway we could not sleep well after!!!
Stayed 1 night in Dec 2017

8/10 Good

edith, swindon england.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly und helpful. I enjoyed my stay there and would stay there again. Thank you.
Stayed 7 nights in Jul 2017

6/10 Okay

Sammy, Münich

Liked: Staff & service

Decent for price

Best part of this hotel are the employees, very friendly and helpful. The hotel is actually on a second floor of an apartment building, which is kind of odd. The rooms were tight but OK. Our room had a lot of spider webs and towels were ripped and old. Also, the TV had no channels so it was a bit boring at night. However, the location is decent - 20min walk to center and there are few shops and fast food restaurants near the property. Overall, the rooms are OK for the price.