When we arrived (on a very hot day), it was 84 degree in the house. I tried to adjust the temperature but couldn’t, so I messaged our host who responded very timely and said that the AC was set to turn on before we arrived but she hadn’t anticipated the extra heat outside, so it would take awhile for the house to cool. The listing said there was a hot tub, so I inquired about the location of that since we couldn’t find it. The host said there had never been a hot tub and that I must be looking at the wrong listing. I sent a screenshot of the listing, and the host updated me that it was a mistake with no apology. I understood that mistakes happen, but we partially booked this place for the hot tub. We couldn’t actually adjust the house’s temperature to lower than 74 degrees. I messaged the host, and they lowered it to my requested temperature, but it was very odd that we couldn’t control the temp.
Several hours went by, and the house had only cooled to 78 degrees. I messaged our host asking if they knew how long it normally takes for the whole house to cool (I had a 3 month old with). The host responded that the AC was working hs, 78 wasn’t unbearable, and anyone who wanted it cooler to sleep in the basement (where 1 bedroom was). No apology. Finally, we were out of the house around 9:55 AM (time to leave was 10) and were in the driveway giving hugs and goodbyes. The host called me at 10:02 saying the cleaner was waiyimg and we were supposed to be out by 10. Not ideal.