It was bound to happen, after 13 years of using VRBO we finally had a less than stellar experience.
Our poor experience and this review is limited to the cleanliness of the property and owner feedback. In hindsight we wish we had taken photographs and reached out to the owner at the beginning of the stay, which we admittedly did not preferring to get on with enjoying our annual Hawaii vacation. Lesson Learned.
There was leftover food in two different pantry cabinets and in the refrigerator. The coffee carafe had burned coffee on the bottom, which we were able to clean relatively easily.
The transition strip from the entryway into the living room, was literally scotch taped to the floor to keep it in place. The furniture on the lanai had all the weathering of aged teak but none of the charm. It absolutely needs a cleaning and a coating of teal oil. The throw rug between the living room and the lanai was torn and had several loops pulled up from the pile.
The master bedroom had mold and mildew in and around the ceiling vent, wondering what can I bring a T-shirt was found under the bed, and an old laptop and pair of boots were found left in a dresser drawer
The master shower glass doors were clouded with hard water scaling, and the grout and tile was discolored and aged.
Again, we did not bring this to the attention, fourth floor of the owner upon check-in, as we perceive them to be minor, and not a hygienic concern.
After checking out, the owner reached out via text to inquire about the condition of the shower. And we told him we left the condo in equal or better condition to have you checked it.
he respectfully disagreed stating his opinion that my wife’s hair coloring had run and discolored the tile and grout. I pointed out that her coloring was not new, and it did not run, evidenced by the fact that the majority of the discoloring was grout only not on the tile and not on the glass, and there was no discoloring on any of the linens or towels.
While the owner disputed the leftover food claim, even after we itemized some of the specific items, he did not dispute any of the other items we noted. I said the condo had every indication of having had a “quick turn “with substandard cleaning and set up for the next guest.
He declined that explanation. We were unable to come to an agreement regarding the condition of the condo and I respectfully and then communication.