8/10 – Gut
Laurentiu
Mit der Familie gereist
5. Apr. 2024
Gut: Sauberkeit und Komfort des Zimmers
Location,Price,Clean - hope to not need support.
Great location, not to far away from Union station and close to NoMa-Gallaudet station. Two fair convenience store in vicinity. Good amenities in room ( kitchen related - dishes, cutlery,...; dishwasher, Microwave, washing machine and tumbler drier...). Price is fair, and all the apartment is in fair condition clean and functional. Trouble is that I've booked through hotels.com and the link sent by the propriety to register my data... did not work. I've been forced to call internationally with a rate of over 1 USD/minute (20+ min) to clear this.(they know the problem and nothing is done - they do not reply at emails/contact form on website). The welcome kit has a decent amount of stuff to keep you functional for few days until you get to know the surroundings. Even if I have booked for 3 people ( family with 1 kid ) and the towels were accounted for 3 people the bed situation is not accounted for. The only bed in the bedroom is a queen size but the mattress on top is smaller - Only one person can sleep on it. The extensible couch had 2 additional pillows but no bed-sheets are provided. Good luck to find someone later than 20:00 when you get from the airport to solve the situation on site.
Event the link to provide feedback sent by the propriety after the stay is not working. The same issue with their web server.
I highly appreciate that no one bother us during the stay with "cleaning" but a button at reception with a way solve issues during off hours will help a lot.
Laurentiu
Aufenthalt von 7 Nächten im März 2024