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American Inn & Suites Waterford

3.0 star property

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Lobby
Banquet hall
Lobby sitting area
Standard 1 King Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Reception

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Alpine Valley Ski Area
    ‪8 min drive‬
  • Great Lakes Crossing Outlets
    ‪16 min drive‬
  • Pine Knob Music Theatre
    ‪19 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪47 min drive‬

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Holiday Inn Express Hotel & Suites Waterford by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (894)
The price is CHF 145
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Holiday Inn Express Hotel & Suites Waterford by IHG

About this property

American Inn & Suites Waterford

Inn in Waterford with sauna and 24-hour business centre
Along with an indoor pool, this inn has an outdoor pool and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a 24-hour business centre and a business centre.
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
During your stay at American Inn & Suites Waterford, you'll be within walking distance of Pontiac Lake State Recreation Area. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a sauna
  • Just a 2-minute drive from Huron River and a few minutes from Pontiac Lake State Recreation Area
  • Pets welcome for a fee
American Inn & Suites Waterford offers its guests an indoor pool, an outdoor pool, and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.0
Rating 10 - Excellent. 186 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 168 out of 1001 reviews
Rating 2 - Terrible. 234 out of 1001 reviews

6.0/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the photos from your website must be 20 years old the hotel didn't look anything like the website.. The entire hotel from the parking lot to the room was a disaster.Paint falling of the wall, worn out carpet on the stairs..Paint missing on wall and the elevators passenger limits and safty sign was held up by blue painters tape. The shower and tub in the room were disgusting..The frame and specet were covered in black mold.... My wife and I spit a hour in the room went and did what we had planned and came back and left because the people hanging out in the parking lot and lobby was the last straw...
Stayed 1 night in Dec 2024

2/10 Terrible

nathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. There were cob webs on the ceilings, black mold on the caulk in the tub, the tub had stains all over it, the tub jets didn't work, there was open wires on the ceiling, the room and hallway smelled like cigarette smoke, the floors in the room looked like they haven't been vacuumed in ages and last the tv didn't work and i have pictures of all of that.
Stayed 1 night in Dec 2024

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable. dusting was limited, staircase was dirty, size of bathroom was good. towels were too small and flimsey
Stayed 2 nights in Dec 2024

4/10 Poor

Walter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t judge a property from the outside … this place is worse on the inside. Once you enter the elevator, walk the hallways to your room … it is so dirty and obviously no one cleans the floors in this place. The rooms were outdated as well.
Stayed 1 night in Dec 2024

2/10 Terrible

George

Disliked: Cleanliness, staff & service, room comfort
The nightmare
the pool was out of order, no tv remote, the room smells like smoke, the microwave didn't work the bathroom light would go out had to switch the braker to get it to work. the clock was broken. no phone to call the front desk and when i used my phone they hung up on me. Never would i stay there even if it was free!!
Stayed 2 nights in Dec 2024

8/10 Good

Tyler

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2024

4/10 Poor

Jennifer

Disliked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Devin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative 300 stars.
I have been traveling my whole life. This is number 1, the worst homeless living community i have ever seen. Kids roaming the halls unsupervised. You will smell like urine, smoke and dumpster upon leaving. We decided not to stay after seeing the room, the janitor was running the front desk so i had to come back the next day to request a refund from the manager. Upon arriving was told there is only a 75% refund policy. I didnt feel this was acceptable, i asked to speak to his manager because i want a 100% refund. He told me his manager does not have a phone number. He called the police to try to intimidate me to leave. When the police arrived they reassured me i was not doing anything wrong and thay this is not a place to stay with family. Don't let the cesspool fool you. Hotels.com should be ashamed to promote such a disgusting establishment.
Stayed 1 night in Dec 2024

4/10 Poor

MARY

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Walked into a lobby reeking of marijuana. Stairs appeared not to have been vacuumed in a long time. A bunch of unsupervised kids in the computer room. Elevator in poor repair. Lights not working in entrance to room. Not worth half the price we paid. Used to be great as a quality inn. Not anymore
Stayed 2 nights in Dec 2024

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at American Inn & Suites Waterford, and it was a truly terrible experience. I booked through Expedia, where the photos looked decent, but they are blatant false advertising. If I had read even a single Google review beforehand, I would have saved myself the trouble and expense. The entire property is in serious disrepair and feels extremely unsafe. The front door requires no key for entry at any hour, meaning anyone can walk in at any time. My room’s door locks were barely functional, and the front desk was often unattended. The elevator felt dangerous, and I noticed electrical panels patched together with duct tape. There’s no breakfast offered despite a designated area in the lobby, and the Wi-Fi is unsecured. My room was shockingly dirty—only one of two lamps worked, and the TV had just local channels and home shopping. The bed frame was falling apart, and the bed skirts were stained and clearly unwashed. Cobwebs covered the room, the "jacuzzi tub" was unusable due to mold, and the sink wouldn’t drain. The poorly sealed window let in freezing air, and the heater was so loud and inconsistent it made sleeping impossible. The entire hotel reeked of cigarettes, marijuana, and cooking odors. People were lingering in the halls at all hours, and I suspected some guests were there for prostitution. Garbage, including a bag with a dirty diaper, was left in the hallway. To make matters worse, I came home with three bug bug bites.
Stayed 1 night in Dec 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Staff & service
Great value for the price. While the property could use a makeover. The room was clean, including the bathroom. Bed was comfortable, sheets were nice and bathroom towels were fine. I recommend it for an inexpensive place to sleep.
Stayed 2 nights in Nov 2024

4/10 Poor

Mary

Stayed 1 night in Nov 2024

6/10 Okay

Vanessa

Travelled with family and small children
Convenient area
Stayed 5 nights in Nov 2024

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place reeked of marijuana and cigarettes. There was no Smoke Detector in the room, just a hole in the ceiling with wires sticking out (I have pictures). The bathroom was disgusting with stains and spackle patches that weren't even sanded down. The bathroom ceiling had MOLD on the tiles. There were exposed screws from something that USED to hand on the wall but wasn't there. The stairwells were LITTERED with trash, and all kinds of debris, some of it unidentifyable. I booked 3 nights and didn't stay for even 1, it felt so unsafe. I could smell people smoking in the hotel and not having a smoke alarm just sealed it for me, and I left.
Stayed 3 nights in Nov 2024

2/10 Terrible

Phillip

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees smell like marijuana, it may be accepted in michigan but we are from florida and was visiting not acceptable in a professional setting. Rooms were run down, people live there, guy was passed out on the couch in the lobby, it was bad, we slept in the car after staying there
Stayed 1 night in Nov 2024

6/10 Okay

Bria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we did enjoy our stay however there was plenty of cops entering during our stay, and we were woken up at 4am by the cops knocking on our neighbors door, I hope the person was safe of course but other than that it was a comfortable and affordable stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and that’s why we came back always great staff. Rebecca is always great to talk with and helpful. For the area this is my favorite for stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Phillip

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees reek of marijuana, the property is literally on its last leg, everything is worn down and tore up. People live here, they have their doors wide open kods yelling and running around, people passed out on the couch in the lobby. I asked to be moved away from people who had kids screaming and door wide open they said there was no rooms yet the parking lot is empty because no one is staying at this dump. Avoid this place at all cost, it needs to be shut down by the state. I was a former Chief Engineer at a hotel and there is so many violations here i dont know how they are passing inspections. I am so mad i wasted my mo ey here
Stayed 1 night in Nov 2024

10/10 Excellent

prince

Stayed 1 night in Nov 2024

10/10 Excellent

Maider

Stayed 2 nights in Nov 2024

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
Not so good
Stayed 1 night in Nov 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Room was clean and bed comfortable enough. The facility has aged without improvements (note the worn desk chair in our room.) The stairs in the lobby were dirty. There was no breakfast. Perhaps there is a staffing problem. Certainly a lack of investment.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was okay
Our first room didn’t have a functioning TV or jacuzzi tub, we called the front desk and they sent maintenance up, but all he did was take the tv remove (which didn’t even belong to the tv in the room) and then never came back. Eventually we just asked to switch to a new room which everything was fully functional in thankfully other than the A/C /. Heater didn’t stay on like it’s supposed to so we just slept with the window open to cool it off in there (the windows don’t have screens though) But the 2 people at the front desk were very polite and helpful and accommodating for moving our room with no issues
Stayed 1 night in Nov 2024