Upon our evening arrival, there were no security/motion lights to eliminate the door/entry area. We had to use our cell phone lights. But more disappointing was the fact that the door lock was broken and we were unable to get into the home. I called Vacasa and they said they would send an "immediate work order to the local staff". Not only did they never fix the lock, but I never received a call with any update. It was apparent to me that the local staff knew of this issue prior to our arrival because we later found the sliding glass door unlocked. This door would have only been unlocked because it was the only way to exit the home and it could not be locked from the outside. FOR OUR ENTIRE STAY AT THE HOME, THE SLIDING DOOR NEEDED TO BE UNLOCKED EXPOSING THE HOME TO OUR PERSONAL BELONINGS/VALUABLES!! Also, there was only one 9"fry pan. We had plans of cooking most of our meals at the home, but because there were not enough fry pans, we ended up spending more money by having to go out to eat. Upon checking out, I made one final call to Vacasa to share my disappointment with the agent who said she would contact the "local staff" and get back in touch with me. Much like my initial call, I have not received a call or email back from Vacasa. My advice to you - Do not rent a home that is managed by Vacasa.