6/10 – Okay
Bill G.
9. Aug. 2023
Great location - property could do better
It wasn’t the greatest stay with several property issues which needed sorting…
Where do we give full feedback?
Front door locks unopenable on arrival.
Back door key snapping on second turn… no spare keys!
Locked out day 3 due to key safe jamming beyond repair.
Extractor in kitchen not working and filthy.
Extractors in bathrooms not working.
Flooding in hall during torrential rain- back door leaking after repair.
External maintainance to patio poor weedy and littered- front and back.
Fire grate filthy when opened to operate.
General cleaning poor-crumbs on table on arrival and kitchen surfaces greasy- we gave a thorough clean before using.
Minor irritations incl. curtains / bathroom door fittings falling out.
Kitchen pans dreadful- no non stick frying
All too small for a large group
No large serving dishes.
Poorly finished grouting in bathroom tiles.
Good point incl space and location but for future guests satisfaction a good overhaul is needed to check everything.
Your maintenance team did turn up in good time and tried to resolve issues but fact was in total we had Maintenance with us over 5 hours over 3 days.
We were also locked out for 2 hours!
Overall we will not return and shall not recommend. No Senior representative has contacted us to apologise or to check how we feel- very disappointed….
Not what the offer promised or the price should deliver.
This was a family special occasion and your property failed.
Bill G.
Aufenthalt von 4 Nächten im August 2023