Pros - The house is well stocked, comfortable, and conveniently located to the quaint downtown. The bakery was a particular hit with kids and seniors in our party. It's 5 mins to the bridge, so getting to Hood River or Mt Hood is quick and easy.
Cons - The home was not properly cleaned between us and the previous guests, and customer service from the host was disappointing.
2 Weeks before our arrival date, I made a request to amend our stay dates but got no response for 3 days. I needed Vrbo customer support to reach out and get the host to respond. But by the time the host did, the free change/cancellation window expired and the host had to manually process the adjusted rate after some back-and-forth.
We had to further delay our arrival by a day because the National Weather Service recommended not driving on I-84 due to ice warnings. The host dismissed our request for a refund for the night we were not there. They cited the booking policy, which we were well aware of, but even a partial refund would've been appreciated.
While unpacking clothes I found a weekly pill/medication box in the bureau in the kid's room filled with unknown tablets and gummy-looking items, which we assume was from the last guests. We're quite relieved our 6y.o. didn't find them first. I raised this with the host, and when they eventually got back to me it was only to say that they were surprised their cleaner overlooked it without acknowledging what a life-threatening error it was. As none was offered, I requested a conciliatory gesture and the host offered to refund 50% of the cleaning fee.
While doing a final room check on our way out, we found someone else's bra on the top shelf of the walk-in closet. I'm 6ft 4in so it's not surprising someone shorter wouldn't see it, but when you pay an arm and a leg for cleaning, you expect more thoroughness.
In following up about the refund a week after we left, the host asked for proof of the medication box. I didn't have any because we left the box in the house. It's been 2 weeks since our trip and still no refund or response to messages, so it appears they've reneged on the refund offer.