Property was under construction per the sign. But never say construction workers. Our room was clean for the most part. But our bathroom sink had a major clog. And we would get woken up every morning early by some banging that was going on somewhere. The breakfast in the morning was not bad at all. And staff for the most part was pretty good.
Room smelled like skunk when the air conditioner was on. Asked for a different room but they didn't have any, asked for air freshener and they promised to bring it up and never did. Even though the beds were comfy, we couldn't sleep well because of the smell.
The pull-out couch blocked the way to the bathroom and we had to crawl over it to get to the bathroom in the middle of the night. They didn't have any bedding ready for the pullout bed, we had to request and go down for them.
Common spaces were dirty.
Great hotel just wish there was a room available with two beds and not just a king bed. Breakfast was amazing lots of choices! Beds were comfy. Wish there had been a hot tub there though. Pool water was cold.
Extremely dirty hotel, hallways had not been vacuumed lately, carpets were dirty. I was there two nights they didnât clean the room and should have made the bed for the price they charged. Breakfast was good. The grounds were in need of cleaning and repair. They did move me to another room for the second night which I appreciated. This is probably the worst condition of a Holiday Inn I have ever stayed in. They said they were in the process of renovating the facility. Not any to soon. I have stayed in Holiday Inns for over 50 years and this is in my top 10 of the worst condition.
Felt bad for Carlos, our room at 3:30 was not cleaned and ready and the check in took over 29 minutes. Did not feel he had a good team working with him. He had to physically go check on the room, while there was a guest waiting behind me! SMH
The hotel really needs updating. The elevator and halls were 100 degrees. The room was just as hot. It took the AC hours to cool the room off. I have always had great experiences at Holiday Inn Express Hotels. I will not rely on the brand again.
shower tub faucet too loose or part off sink drainage leaking water over floor
need to have tub rug almost fell diwn or slippery crazy....
dining room windows are too dirty
The heat was on in the hallways. There was no staff working the desk this morning. The breakfast was burned or hit made. The trash was overflowing in the dining area. It was not a good experience at all.
So, we reserved a one night stay online through hotels.com. I paid in full for this because I used my one key cash & paid the remainder. Checked out at 5 am on Friday and as of 3 days later, they're running my card used for incidentals multiple times a day for the full one night stay that was already paid for.