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Elmbank York, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Elmbank York, Tapestry Collection by Hilton

Lobby
Exterior
Reception
Terrace/patio
Junior Suite, 1 King Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

Map
The Mount, York, England, YO24 1GE
  • York Racecourse
    ‪12 min walk‬
  • York Minster
    ‪3 min drive‬
  • Shambles
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪59 min drive‬

Room options

View all photos for Family Room

Family Room | Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • 14 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room (Cy)

Comfort Room (Cy) | Premium bedding, in-room safe, desk, laptop workspace

Comfort Room (Cy)

  • 18.11 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Lodge)

Junior Suite, 1 King Bed (Lodge) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed (Lodge)

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (George Walton)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed (George Walton)

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (George Walton)

Junior Suite, 1 King Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed (George Walton)

  • 21.5 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (George Walton)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (George Walton)

  • 13.8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (Lodge)

Classic Room, 1 Queen Bed (Lodge) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Queen Bed (Lodge)

  • 10.8 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Courtyard)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Courtyard)

  • 14.77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (George Walton)

Classic Room, 1 Queen Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Queen Bed (George Walton)

  • 10.8 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed (George Walton)

Classic Room, 1 Double Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed (George Walton)

  • 10.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds (Knavesmire Attic)

Family Suite, Multiple Beds (Knavesmire Attic) | Premium bedding, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds (Knavesmire Attic)

  • 54 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Elmbank York, Tapestry Collection by Hilton

Eco-certified hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning and a 24-hour front desk. Change of towels is available on request
Elmbank York, Tapestry Collection by Hilton offers 62 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Elmbank York, Tapestry Collection by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Bar Convent Museum. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a car charging station and a terrace
  • Guests really like the accommodation for the spaciousness, cleanliness and comfy beds
  • 12 minutes by foot from York Racecourse and a 3-minute drive from York Minster
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Elmbank York, Tapestry Collection by Hilton also features a terrace, a garden, and coffee/tea in common area. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the indoor pool at a partner property. A complete renovation of Elmbank York, Tapestry Collection by Hilton was completed in May 2024.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Leetham's Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Peacock Bar – On-site cocktail bar. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (GBP 18 per day)
  • Uncovered parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Leetham's Restaurant
  • Peacock Bar

Things to do

  • Books
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet (varies based on length of stay)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17 per person
  • Uncovered self-parking fee: GBP 10 per day
  • Nearby parking fee: GBP 18 per day (328 ft away)
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Elmbank
Elmbank Hotel
Elmbank Hotel York
Elmbank York
Elmbank Hotel Lodge
Elmbank York, Tapestry Collection by Hilton York
Elmbank York, Tapestry Collection by Hilton Hotel
Elmbank Hotel Lodge – part of The Cairn Collection
Elmbank York, Tapestry Collection by Hilton Hotel York

Elmbank York, Tapestry Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 7 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel,staff friendly and helpful,love staying here,dust on skirting boards & window sills is the only thing i could fault with,other than that,great place to stay 😀
Stayed 1 night in Dec 2024

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Reception very good house cleaning poor
Stayed 2 nights in Dec 2024

6/10 Okay

Zoe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, shame about the room
Hotel is fabulous but I was put into a basement room, which was noisy due to someone having a shower in the room above and the air conditioning fan outside my window.
Stayed 1 night in Dec 2024

6/10 Okay

Claudia

Stayed 2 nights in Dec 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel would definitely recommend
Stayed 1 night in Oct 2024

6/10 Okay

Ann

Travelled with family
Disliked: Amenities
I booked the George Walton Junior Suite which should have included a pull-out sofa bed in addition to a king-sized bed but was given a deluxe suite instead of the George Walton suite which was a much smaller room. I was charged $366 for one night. An exhorbitant amount for one night! There was no smart TV as advertized and no complimentary robe and slippers as it posted in the write -up room description. I stayed @ this hotel back in March of this year, stayed in the George Walton junior suite for $99 and it was delightful. I am requesting a refund of 1/2 of what I was charged. I asked the lady at the front desk if I was indeed in the room that I booked back in August through Expedia and she said it was NOT the room that I booked and was charged for! I need a refund since the hotel was booked solid and couldn’t change my room!
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, the outside does not look much but the inside is really nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Allen

Stayed 2 nights in Nov 2024

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay at the Elmbank
Excellent room with room service and an excellent night sleep, very comfortable bed cannot recommend the george Walton junior king suite enough.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs more choice on menu
Was good, would stay again, but needs more choice on food menu
Stayed 1 night in Nov 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Pictures were wonderful but that was the best part. Has a pretty reception and dining area. Room attractive but not well maintained. Bedside light broken. Heating did not work so we froze all night.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We stayed at this hotel last year and really enjoyed it however we are disappointed that this year they tried to charge us £17 each for breakfast even though it says £12 on your website. When questioning it we were told it includes service charge. Well I've never had to pay a service charge for breakfast in a hotel especially for a self service breakfast.We eventually agreed to pay £15 even though this was still 25% more than it should have been. Needless to say we won't be staying there next year.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
York 24
Elmbank is a lovely hotel a little dated but very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After some of the reviews, we didn’t expect much but the hotel was pretty good. The staff were universally excellent and friendly, particularly those on the bar on the Friday. The hotel was very dog friendly- you can’t go into the restaurant but everything there is available in the lounge and bar and it’s much better there for dogs anyway. The food was Hilton, so nothing good but nothing bad. They have preserved the original fittings which was excellent. Expedia hadn’t passed on our message about bringing a dog so we were put in the courtyard rooms that others had complained about - but they were great rooms. Well appointed and comfortable. Of course it wasn’t completely perfect. The toilet was sort of wedged between the door and the sink. I wouldn’t have wanted to be any fatter! And I think there should be a toilet brush but I know others don’t like that. It’s easily walkable to the old city where there are fabulous dining options. We would stay here again for sure.
Stayed 2 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Paul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The main part of the hotel is in a very distinctive Art Nouveau style. The courtyard extension is like a Premier Inn! I complained as was moved into the main hotel without any problem. The staff are very friendly and the breakfast buffet is excellent. Only negative was that no water was provided in my minibar by housekeeping for 2 nights.
Stayed 3 nights in Nov 2024

8/10 Good

jeff

Travelled with partner
Liked: Cleanliness, staff & service
Nice quiet place to stay. Easy walking distance to all the sights for the averagely fit. We had two nights b&b Was great for what we needed.
Stayed 2 nights in Nov 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service, room comfort
Back again
All pretty good not been since it got the hotton title..bedroom 313 was bit to warm and windows dont open...shaving mirror glass broken, hairdryer safety guard wouldn't stay shut and attachment didnt belong to that model...no biscuits left on hospitality tray 2nd night..little things but not up to hilton standards... Breakfast room fine but only 1 guy doing everything...quality food...coffee machine also does hot water so long wait sometimes..glasses, spoons, cups all seem to run out once it gets to 9 o'clock...have to keep asking said guy.... Reception ok looked after our bags before and after check in/out..she was a bit rushed when we were checking out as a queue had built up so i didnt get chance to tell her the niggles and she didnt ask how our stay was... I would return..if i get a deal.
Stayed 2 nights in Oct 2024

8/10 Good

James

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunningly beautiful building and wonderful staff and rooms. Easy access to major sights in Downtown area
Stayed 1 night in Oct 2024