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Mercure Miyagi Zao Resort & Spa

4.0 star property

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Photo gallery for Mercure Miyagi Zao Resort & Spa

In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Point of interest
Privilege, Junior Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916
  • Togatta Onsen
    ‪1 min walk‬
  • Mt. Zao
    ‪15 min drive‬
  • Okama Crater
    ‪19 min drive‬
  • Sendai (SDJ)
    ‪60 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds

Classic Room, Japanese style, 4 futon beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

  • Sleeps 8
  • 4 Single Futons

View all photos for Privilege Room with 2 single beds and 1 extra bed

Privilege Room with 2 single beds and 1 extra bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 3 Single Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 10
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

  • Sleeps 10
  • 4 Single Beds

View all photos for Classic Room with 1 single bed

Classic Room with 1 single bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

  • Sleeps 4
  • 2 Single Beds

View all photos for Privilege, Junior Suite, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Junior Suite, 2 Single Beds

  • Sleeps 10
  • 2 Single Beds

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Single Beds (Dog friendly)

Classic Room, 2 Single Beds (Dog friendly) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds (Dog friendly)

  • Sleeps 6
  • 2 Single Beds

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About this property

Mercure Miyagi Zao Resort & Spa

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, Mercure Miyagi Zao Resort & Spa makes guests feel at home with amenities such as a restaurant and a full-service spa. Housekeeping is available on request.
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with a safe and complimentary slippers. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Mercure Miyagi Zao Resort & Spa, you're just a quick walk from Togatta Onsen. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages, aromatherapy or body treatments at the spa
  • Amenities include a front desk safe, 6 meeting rooms and a conference centre
  • On-site recreation includes hot springs, ski-in/ski-out access and a playground
  • 0.1 mi (0.1 km) from Togatta Onsen and 9.7 mi (15.6 km) from Michinoku Lakeside National Government Park
Some rates at Mercure Miyagi Zao Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. WiFi is free in public spaces. Mercure Miyagi Zao Resort & Spa offers its guests a full-service spa, hot springs, and ski-in/ski-out access. Event space at this hotel measures 7190 square feet (668 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at Mercure Miyagi Zao Resort & Spa. Free self parking is available.

This 4-star Zao hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Moritosoyokaze – This buffet restaurant serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Restaurants on site

  • moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Conference centre (7,190 square foot of space)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3025 for adults and from JPY 3025 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 90 out of 280 reviews
Rating 8 - Good. 118 out of 280 reviews
Rating 6 - Okay. 45 out of 280 reviews
Rating 4 - Poor. 19 out of 280 reviews
Rating 2 - Terrible. 8 out of 280 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

AnnaGrace

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Pavan

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Fumiya

Stayed 1 night in May 2024

10/10 Excellent

Khan

Stayed 2 nights in Aug 2023

10/10 Excellent

Yasuo

Stayed 2 nights in Nov 2023

10/10 Excellent

Yuk Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店遠離市區，自駕較方便，車位足夠。酒店員工有禮貌，主動幫忙查詢問題。房間空間十足，設施不錯。温泉有室內及室外共3個，浸浴不會太擠迫。一泊兩食的自助餐款式多，質素有保証。總括而言，以此價位並包兩餐，性價比超值。
Stayed 1 night in Nov 2023

8/10 Good

AKIKO

Stayed 1 night in Oct 2023

6/10 Okay

KEIICHI

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023

8/10 Good

Swamynathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth money.
The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023

10/10 Excellent

Gonapathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

MIYUKI

Stayed 1 night in Jun 2023

8/10 Good

WAN-LING

Stayed 1 night in May 2023

10/10 Excellent

Mieko

Stayed 1 night in May 2023

10/10 Excellent

KAYOKO

Stayed 1 night in Apr 2023

8/10 Good

SATOU

Stayed 1 night in Apr 2023

6/10 Okay

CHIN NANG

Stayed 2 nights in Apr 2023

8/10 Good

HOANG HUNG, Sendai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023

10/10 Excellent

Shao yu

Stayed 2 nights in Jan 2023

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.
Stayed 1 night in Sep 2022