We arrived to the unit and immediately noticed we had no bath towels. We called Vacasa and asked for more towels, we are now checked out and still waiting for those towels.
We also had no cable on the upstairs bedroom, called and never addressed.
Safety Issue - the patio door handle became loose and fell off on day one, again still waiting on maintenance to fix.
Someone was on the comfy bean bag chair when they felt a drops of water on their head, looked up and noticed a leak. Called maintenance on that, still waiting on someone.
Asked for someone to come and test the hot tub water for safe chlorine and pH levels after we used the hot tubs and felt itchy afterwards. Yep, still waiting on that person to arrive.
The next complaint I give Vacasa a little latitude on as there was a huge snow storm when just before we arrived, however we had to shovel our way into a parking spot and a path to the 28 un-shoveled and all iced over staircase. About day 4 a team finally arrived to clear the stairs off.
The kitchen was well stocked and everything was in working order. We cooked there daily with no issues other than the kitchen faucet coming loose. Called on that too, no one showed to fix it.
Washer and dryer are nice and full size.