Property owner is very responsive. My VRBO messages, text messages, and phone calls were answered promptly. Everything is as described. The location is perfect because it was a short walk to the tram that took us to the grocery stores, Zurich's city center , and Zürich Hauptbahnhof. It does get loud outside because of people going to the zoo but when the sun sets, it is quiet. Use a credit card that does not charge a foreign transaction fee because VRBO charged the rental stay in British pound. I've been to a lot of European rental property and this is the biggest one. Lots of room to accommodate my family of 4 adults. The down side is the kitchen utensils are sparse. There are a lot of dishes, bowls, and glasses. Pots and pans and cooking utensils are the bare minimum.