2/10 – Ungenügend
Gertrud C.
18. Aug. 2024
Broken Hot Water Heater
Upon arrival we quickly realized that the entire street was under construction. The construction began promptly at 7am. All construction vehicles were parked right outside of our window. We were not notified in advance.
The property was very simply furnished, we were left 2 rolls of toilet paper for our 2-week stay with 5 people, one small bath towel per person, and one hand towel per person. We had one kitchen towel and one roll of paper towels. The property was clean overall, other than the moldy shower curtain. We also did not have a functioning coffee maker. The owners informed us that it would be replaced multiple times, but that never happened.The check-in process was easy and ready upon arrival.
On July 30, while showering in the evening, we
Slowly lost hot water, but didn't think much of it at the time. On the 31st, we realized that the hot water was gone and when we arrived back in the evening the hot water heater had leaked. We contacted the owner on the morning of August 1st. They asked many clarifying questions and then asked if we would leave the key in the box when we left the property, which we always did.
No one ever came to the property to check the issue. We were without hot water from July 31- August 6. The hot water heater leak caused the wood floors to bubble and it started to mold. It was stored in a wood cabinet and the cabinet was covered in mold by the time we left. The owners did not offer any further resolution to the issues.
Gertrud C.
Aufenthalt von 14 Nächten im Juli 2024