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Helnan Phønix Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Helnan Phønix Hotel

Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Bar (on property)
Bar (on property)
Junior Room, 1 King Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Room service
  • Pet-friendly
  • Parking available

Explore the area

Map
Vesterbro 77, Aalborg, DK-9000
  • Aalborg Historical Museum
    2 min walk
  • San Giovanni
    1 min walk
  • Aalborg Station
    9 min walk
  • Aalborg (AAL)
    11 min drive
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Room options

View all photos for Double Room, 1 King Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Single Beds

  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Front of property

Pier 5 Designhotel

Pet-friendly
Free WiFi
Game room
Breakfast available
4.4 out of 5, Excellent, (802)
The price is CHF 116
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Pier 5 Designhotel

About this property

Helnan Phønix Hotel

Hotel with a fitness centre, steps from Aalborg Historical Museum
Along with a fitness centre, this smoke-free hotel has coffee/tea in a common area and conference space. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site.
Helnan Phønix Hotel offers 224 accommodations with a hairdryer. Televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Helnan Phønix Hotel. During your stay, you're just a quick walk from Gaasepigen. Features include free WiFi in public areas, plus a gym and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include meeting rooms, conference space and multilingual staff
  • On-site recreation includes a gym
  • Steps from Aalborg Historical Museum and 3 minutes on foot from Budolfi Cathedral
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Helnan Phønix Hotel, you'll find a fitness centre, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, coffee/tea in common area, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

Danish, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 150 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DKK 200 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for DKK 100.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 150 per day
  • Pet fee: DKK 200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: DKK 100.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 721 out of 1668 reviews" "
Rating 8 - Good. 678 out of 1668 reviews" "
Rating 6 - Okay. 189 out of 1668 reviews" "
Rating 4 - Poor. 52 out of 1668 reviews" "
Rating 2 - Terrible. 28 out of 1668 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mette

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jesper

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Flemming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Claus

Stayed 1 night in Sep 2024

2/10 Terrible

Allan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vi ankom tidlig om morgen - for at høre om vores værelse var klart, da vi havde et arrangement vi gerne ville klæde om til - desværre kunne vi ikke komme ind og det er helt fint, da vi reelt ikke havde værelses - jeg ville dog sætte pris på at receptionen ville undersøge det, istedet for en kold afvisning - det er ikke kundevenligt. Vi skulle lige hurtigt tisse inden videre færd og jeg må sige vi blev noget overrasket over at se herrernes toiletfaciliteter ved receptionen, her kunne vi konstatere at der stod tomme flasker rundt omkring, samt var et pissoir fyldt op, det var noget ulækkert og lever ikke op til et 4 stjernet hotel, dette uagtet om der har været et arrangement. Vores værelse manglede generelt ventilation, og vi måtte åbne vinduet som lå ud til hovedvejen - hvilket resulterede i at vi allerede klokken 5 om morgen blev vækket af tung trafik. Badeværelsets ventilation var ikke eksisterende, og der var skimmel i fugerne, meget uhygiejnisk. Værelset mindede om et lille kammer, som har været i overskud hvor der lige kunne klemmes en seng ind, generel finish kunne lette værelset Morgenmaden var desværre også en lettere skuffelse, maden var generelt ikke særligt indbydende - brødet var i den grad tørt, hvorfor vi hurtigt forlod bordet for at finde en tank at få både kaffe og brød. Overordnet har det været en generel skuffelse at overnatte på hotellet, det var heldigvis kun 1 enkelt nat, jeg kan eller vil ikke anbefale jer.
Stayed 1 night in Sep 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Lone Hede

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

8/10 Good

Dorethe

Stayed 3 nights in Aug 2024

8/10 Good

Hans J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ole

Stayed 1 night in Aug 2024

8/10 Good

Allan

Stayed 1 night in Aug 2024

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Jesper

Business traveller
Liked: Cleanliness, staff & service, room comfort
The seagulls are really annoying makin noise early and late
Stayed 1 night in Aug 2024

10/10 Excellent

Leif

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Elise Bender

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Christian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4 stars is definately 1 too much here.
Quite old-fasion and not well cleaned - very dusty in corners etc. Breakfast was a chaos with no tables available - and very crouded buffet! When I finally found a table, placed my plate and went for a cup of coffee (took aprox 10 min!), it was removed when I came back, and once again did not had any place to sit. Staff were very friendly though.
Stayed 1 night in Aug 2024

8/10 Good

erick

Liked: Staff & service, room comfort
changed room due to black mold
black mold in bathroom. we changes room to a cleaner room. good beds. small TV
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old building Shabby hall ways, elevator Shabby rooms The only good thing there was the receptionist- she was very helpful
Stayed 1 night in Aug 2024

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Soren

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was average, but also very short stay.
Stayed 1 night in Aug 2024

4/10 Poor

Marie

Stayed 1 night in Aug 2024

8/10 Good

Leif

Stayed 1 night in Aug 2024