It was adequate for what we expected the food however was not to my taste. They were kind enough to get me something else free of charge when i could not eat my steak because it was not prepared the way i wanted it. The lift to my room was broken so we had to go round the other rooms to get to our room. However overall it was not a bad experience the staff were willing to listen and profer solutions to questions. The room was clean and value for money, the wifi worked well and there was also parking for a charge but at least the car was safe. There was alot of signs showing you where you were going so it was easy to find your wat around, they are also eco-friendly, given customers just Enough towels to avoid wastage, the room was also well-light, the extra touch was when i found earplugs in the cupboard because the hotel is situated in the heart of the town, this was well thought of to allow for a good night sleep if it became noisy. The bed was comfortable and the sheets were clean. It also had a big bath tub as opposed to a small one. The restaurant catered well and were willing to listen to critism and listen to individual opinions. The checkin and check out times were adequate and speedy. They were willing to help with luggage and apologised quite quickly to us as soon as we checked in to let us know that the lift was broken. I would however recommend the hotel as i think it has one of the best high tea experience with assorted snacks and its affordable as well as tasty