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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Front of property
3 outdoor pools, an infinity pool
Front of property
In-room safe, desk, blackout curtains, iron/ironing board
Daily buffet breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • On private beach
  • Bar
  • Pool
  • Parking available
  • Gym

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪2 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Diana Galleries Mall
    ‪3 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite 2 Double Beds Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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Exterior

Krystal Beach Acapulco

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
3.4 out of 5, (1002)
The price is CHF 111
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Krystal Beach Acapulco

About this property

Hotel Emporio Acapulco

On private beach with 3 outdoor pools, near Condesa Beach
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Emporio Acapulco. During your stay, you're just a quick walk from Condesa Beach. 3 outdoor pools, 2 restaurants and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a playground
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Condesa Beach and 6 minutes by car from La Quebrada Cliffs
  • Airport drop-off and cruise terminal shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sandy beach. At Hotel Emporio Acapulco, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness centre and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults and MXN 165 to 180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and drink.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 602 out of 1260 reviews
Rating 8 - Good. 318 out of 1260 reviews
Rating 6 - Okay. 170 out of 1260 reviews
Rating 4 - Poor. 79 out of 1260 reviews
Rating 2 - Terrible. 91 out of 1260 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Charles Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
near the beach. That was great
Stayed 6 nights in Oct 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El hotel necesita mejorar sus habitaciones y el aire acondicionado
Stayed 7 nights in Oct 2024

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Es la tercera ves q me quedo en este hotel por q me gustaba mucho pero ahora tuve la mala experiencia q no puedo usar la alberca de infinito q por q tenía q pagar $250 pesos mas y luego en el restaurante q no me dejaron pasar por q traía una blusa corta y luego no servía el agrre acondicionado y no todos los trabajadores eran amables no recibí ni mi recibo y ise el reclamo y me salen con una excusa ahora si quede desepcionada de este hotel mi prima de quiere casa en este hotel pero le diré mi experiencia para q mejor busque otro
Stayed 3 nights in Oct 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Benda E, Bezanson

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Oscar

Stayed 1 night in Sep 2024

10/10 Excellent

EIFFEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is amazing
Stayed 3 nights in Sep 2024

6/10 Okay

Erendira

Travelled with family and small children
A/C didn’t work other than that it was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
People that work in Hotel are incredible nice
Stayed 5 nights in Sep 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool areas, friendly staff at bar and restaurant, good food at the buffet and the cleaning ladies were friendly.
Stayed 3 nights in Aug 2024

6/10 Okay

Yadira

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we had a great stay! Something’s to keep in mind: 1) Although most locations are open, all of Acapulco is still recovering from hurricane Otis, which means, a lot of construction around the area creating traffic jams throughout the day. 2) Emporio had multiple electrical outages that don’t last long but that means if you’re staying past the 1st floor, prepare to take the flight of stairs to your room and to get back down to the lobby. 3) Hotel room pictures online are pre hurricane Otis - the rooms will not be as clean and must utilities in the room are old: towels, iron, ironing board, old furniture, old appliances, old towels, to name a few. 4) Prepare to have something not working in your room - from AC possibly going in n out or completely broken to remote control needing batteries. 5) Every person checking in must wear a green bracelet and must keep it on throughout the whole stay. The highlight of this hotel is the LOCATION and SERVICE. Although there were multiple cons to the stay the staff is very attentive and will do their best to accommodate all requests. Everyone is kind and patient and greet you with a smile. There are multiple shops and restaurants as well as Sub Acá for all water activities (kayak, paddle boarding..). The hotel also has happy hour Fridays from 9pm-10pm and live music from 9pm-midnight. Hopefully this review was informative to help prepare you for your visit at emporio. Other: Parking $200 mex pesos each night
Stayed 3 nights in Aug 2024

8/10 Good

Angelita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience so attentive, fresh new towels everyday and cleaning was done everyday. Came back to hotel to clean room. Would most definitely book with El Emporio next time I go. 10/10 would recommend a stay here
Stayed 7 nights in Aug 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 7 nights in Aug 2024

6/10 Okay

Angelita

Disliked: Cleanliness, staff & service, property conditions & facilities
Is too noisy
Stayed 7 nights in Aug 2024

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ac didn't work
Stayed 1 night in Aug 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach, and friendly staff.
Stayed 14 nights in Jul 2024

2/10 Terrible

Manuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mucho ruido en el boulevard. Se la pasan gritando los del transporte público y se escucha hasta las habitaciones desde las 5 am todo el día
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesse

Liked: Staff & service, property conditions & facilities
Very beautiful, very luxurious, very clean, verry attentive staff, pleasant experience. Booked a few days longer.
Stayed 1 night in Aug 2024

10/10 Excellent

Jose Luis Gumecindo Jimenez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise in the morning and maintain to the lights
Stayed 3 nights in Aug 2024

2/10 Terrible

Javier

Liked: Staff & service, property conditions & facilities
I didn’t like that people at the pool were acting like if they were in a low class club , singing and screaming without any respect for other guests, and the hotel administrators didn’t care or say anything to them , I don’t think am going back .
Stayed 1 night in Aug 2024

8/10 Good

Imelda

Liked: Cleanliness, staff & service
I like it
Stayed 1 night in Jul 2024