8/10 Good
Samon
3 Dec 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
When I initially arrived at this property, they provided a room that was a loft, and I have knee issues and did not book a loft. I was advised that there were no more rooms available. When I asked what compensation would be given to me since I had knee issues and therefore needed to climb the stairs, they miraculously found a few other rooms to look at. Sadly, the other rooms I looked at all, were not clean properly and had dirty sheets which included stains in hair. I ultimately had to spend the night on a dirty sheets until they could get cleaning staff to properly clean my room in the morning. They strung me along the entire time and provided no compensation for the mixup in the room and having to sleep on dirty sheets. The room they move me to was nice and the room attendant did everything perfectly. When you check in, you need to pay attention to make sure that you get what you booked and that the place is clean.
Samon
Stayed 7 nights in Nov 2024