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Vasia Resort & Spa

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Vasia Resort & Spa

Indoor pool, seasonal outdoor pool, pool loungers
Garden
Executive Suite, Private Pool, Partial Sea View | View from room
Family Suite, 2 Bedrooms | Living room | LCD TV
Hot tub, Turkish bath/hammam, body treatments, body wraps, body scrubs

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • All-inclusive
  • Breakfast included
  • Gym

Explore the area

Map
Sissi Lassithiou, Sissi, Agios Nikolaos, Crete Island, 72400
  • Sissi Mini Golf
    1 min walk
  • Palm Bay Beach
    8 min walk
  • Malia Ruins
    6 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    30 min drive

Room options

View all photos for Duplex, Private Pool (Vip-sharing terrace)

Minibar, in-room safe, soundproofing, free WiFi

Duplex, Private Pool (Vip-sharing terrace)

  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Minibar, in-room safe, soundproofing, free WiFi

Standard Double or Twin Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room

Minibar, in-room safe, soundproofing, free WiFi

Superior Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Suite, Private Pool, Partial Sea View

Executive Suite, Private Pool, Partial Sea View | Minibar, in-room safe, soundproofing, free WiFi

Executive Suite, Private Pool, Partial Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Minibar, in-room safe, soundproofing, free WiFi

Family Suite, 2 Bedrooms

  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior

Palmera Beach - Adults Only

Pool
Hot tub
All-inclusive
Spa
4.3 out of 5, Excellent, (132)
The price is CHF 110
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Palmera Beach - Adults Only

About this property

Vasia Resort & Spa

Elegant beach hotel and indoor pool
Catch some rays at the nearby beach or spend the day relaxing at Vasia Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Vasia Resort & Spa offers 268 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. LCD televisions are featured in guestrooms.

Bathrooms include designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

An indoor pool, a children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

VASIA SPA has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including thalassotherapy. Children under 12 years old are not allowed in the spa without adult supervision.
During your stay at Vasia Resort & Spa, you're just a quick walk from Sissi Mini Golf. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to body scrubs, thalassotherapy or massages at VASIA SPA
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Sissi Mini Golf and 8 minutes on foot from Palm Bay Beach
  • Local-area shuttle service available
Some rates at Vasia Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Vasia Resort & Spa such as a complimentary children's club and a seasonal outdoor pool.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a health club and a hot tub.

Smoking is allowed in designated areas at this 5-star Agios Nikolaos hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
DIONYSOS RESTAURANT – This restaurant serves breakfast, lunch and dinner.
PELAGOS TAVERNA – This beachfront restaurant only serves dinner. Reservations are required. Open selected days.
LA TRATTORIA – This beach theme restaurant only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
1996 GOURMET RESTAURANT – This restaurant is located on the beach. Reservations are required. Open selected days.
POOL SNACK BAR – This poolside café only serves lunch. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Vasia Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • 1996 GOURMET RESTAURANT
  • DIONYSOS RESTAURANT
  • LA TRATTORIA
  • PELAGOS TAVERNA
  • POOL SNACK BAR

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Spa tub
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night
  • COVID-19 testing fee (PCR screening): EUR 50 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): EUR 50 per person, per stay.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Dress code: Casual resort wear is required in all indoor public areas of the hotel after 6:30 PM. Guests are not permitted to wear shorts and slippers in the dining room.
Property Registration Number 1040Κ015A0085100

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 April and close on 10 November.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Vasia Beach
Vasia Beach Agios Nikolaos
Vasia Beach Hotel
Vasia Beach Hotel Agios Nikolaos
Sentido Vasia Resort Agios Nikolaos
Sentido Vasia Resort
Sentido Vasia Agios Nikolaos
Sentido Vasia Resort All Inclusive Agios Nikolaos
Sentido Vasia Resort All Inclusive
Sentido Vasia All Inclusive Agios Nikolaos
Sentido Vasia All Inclusive
Sentido Vasia Resort & SPA - All Inclusive Agios Nikolaos
Sentido Vasia Resort SPA
Vasia Beach Spa
Sentido Vasia All Inclusive
Vasia Resort Spa
Vasia Resort & Spa Hotel
Vasia Resort Spa All Inclusive
Vasia Resort & Spa Agios Nikolaos
Sentido Vasia Resort SPA All Inclusive
Vasia Resort & Spa Hotel Agios Nikolaos

Vasia Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 108 reviews" "
Rating 8 - Good. 43 out of 108 reviews" "
Rating 6 - Okay. 10 out of 108 reviews" "
Rating 4 - Poor. 5 out of 108 reviews" "
Rating 2 - Terrible. 3 out of 108 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mehis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and service
Rooms where clean and comfortable in general. Bathroom was a bit outdated, but everything worked OK. Food was very good and varied each day - plenty of choice for everyone. Also despite visiting during high season queues where rare and short - resort was well staffed and organised. Location was OK, nice cozy town by the scenic sea, but for longer stay you probably want to rent a car for exploring the island.
Stayed 7 nights in Jun 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great time
The hotel was clean and beautiful and rooms great size. The entertainment was unfortunately terrible apart from one guy who did the table tennis there was no active promotion of activities and the ones that did run weren’t set up well one member of staff just set up then sat on her phone and let the guests crack on One of the bar staff was totally rude and inappropriate giving underage teenagers shots even questioned my 13 year old why he didn’t want alcohol on holiday but it was only her all the other staff were great Biggest issue is lack of shade there is none the umberellas didn’t do their job and definitely need updating Sissi is a beautiful place
Stayed 7 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, right on the sea. The local bay was gorgeous. There was a good variety of pools - some active, others quiet. The food was absolutely delicious and we loved the all inclusive option. But the best part was the staff. Shout out to Andy, Antonia, Manod and Manolis… these guys made it for us. This break was exactly what we needed.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly and helpful! I had a private swimming pool, but there were plenty others wherever you wanted. Healthy delicious food. Would strongly recommend using spa, after every session I felt revitalised and 10 years younger, staff in a spa very caring and kind.
Stayed 12 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Great location near the sea.
Stayed 7 nights in Oct 2020

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Good facility, service not ok
Spacious hotel with pool close to the shore in a beautiful little village! Most of the restaurant staff was not really friendly nor customer-minded, petty...
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good return for the price
Staff very helpful and kind. Room was very clean. But, i dont really think it's a 5 star hotel. The breakfast wasnt a highlight, the same each day. Must say a good word about the GYM. great
Stayed 5 nights in Sep 2020

10/10 Excellent

Jimi, Manchester

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well run, clean place in good location with friendly and helpful staff.
Stayed 8 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2020

8/10 Good

Quin, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at vasia resort even with the covid restrictions in place. Olga was particularly helpful explaining the regulations & informing us of the happenings around the resort, even gave us a complimentary a la carte meal even though we were only staying for couple days. Good selection of food during meal times, severs are bit too gemerous with the portions (due to covid food at buffet is served). Especially liked the fresh squeezed orange juice during breakfast & the selection of food & ice cream at the snack bar. They also have a free shuttle service to a beautiful sandy beach but we also enjoyed the swimming experienced at the port next to the resort. The only thing lacking was an entertainment program, probably due to covid, but they had a kids club to keep kids entertained & the odd yoga, voleyball. Overall a lovely experience but wouldn't classify it as 5star, but got a good deal through expedia so well worth the price
Stayed 5 nights in Aug 2020

10/10 Excellent

ricki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay with fantastic pools
Stayed 8 nights in Aug 2020

8/10 Good

Alan, Radlje ob Dravi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean property - a bit outdated rooms - but spotless clean . Food in All inclusive was good . Many pools in complex .
Stayed 5 nights in Aug 2020

10/10 Excellent

Alan, Slovenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with good service ! Room that we got was a bit outdated - but spotless clean . Many pools inside this resort , good bar service , kind and polite staff ! All food is buffet style - eat all you can - but was served behind a glass wall - due to covid-19 prevention measures - what we like ! Resort was working on 1/3 of its regular capacity ( August 2020 ) - and atmosphere is really enjoyable and chill ! Great for a quiet covid time vacation ❤️🇬🇷🇬🇷 What is a little bit frustrating are just food begging cats and dogs outside - inside outdoor seating area of main restaurant . For me was not so disturbing - but for my friends was this a huge negative thing !
Stayed 5 nights in Aug 2020

10/10 Excellent

Alan, Slovenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with good service ! Room that we got was a bit outdated - but spotless clean . Many pools inside this resort , good bar service , kind and polite staff ! All food is buffet style - eat all you can - but was served behind a glass wall - due to covid-19 prevention measures - what we like ! Resort was working on 1/3 of its regular capacity ( August 2020 ) - and atmosphere is really enjoyable and chill ! Great for a quiet covid time vacation ❤️🇬🇷🇬🇷 What is a little bit frustrating are just food begging cats and dogs outside - inside outdoor seating area of main restaurant . For me was not so disturbing - but for my friends was this a huge negative thing !
Stayed 5 nights in Aug 2020

2/10 Terrible

Kedma

Travelled with group
Disliked: Property conditions & facilities
Bland, Boring, Below Standards. NOT FIVE STAR!!!
It was supposed to be an experience of a lifetime. Two best friends visiting Crete. I did all the right research and chose Vasia Resort as it stated it was a 5 star resort. Nothing is further from the truth. Since my reviews are always objective here is the Pros and Cons Pros: 1. The lobby of the resort is gorgeous 2. They had us in a beautiful villa with a downstairs room overlooking our own mini pool and upstairs overlooking the balcony 3. The resort is situated in a nice village that you can walk around and see shops. There is a supermarket across the street. 4. I did enjoy the SPA facial. That was good. Cons: 1. I booked the resort only to learn afterwards that the 5 restaurants they boast on the Internet was not available in November as its their winter season. Huge disappointment 2. It was buffer style banquet and each day was the same food with no variety - The coffee and tea was always lukewarm - The foods were never hot - always lukewarm - The food was extremely bland - The bananas were frozen - The bacon tasted like rubber - No specials of the day. IE. Omlette or pancakes... 3. Cats were running around the entire resort. The resorts reasoning is that the customers feed them but it was awful. I have never been to a five star resort where cats were everywhere 4. Internet was so bad that I had to go work in the front lobby. I never figured out the Internet 5. The SPA. - Closed on Sundays - They do not used sheets on the massage tab
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel is amazing. Staff are so friendly and the food is beautiful. Everything is so clean and precise. I can’t fault it. Second visit this year and plan a third next year! Can’t recommend it enough. Sisi is a quiet place but a taxi to Hersonissos is worth it should you want night life. Sisi and this hotel is so relaxing, love it here!
Stayed 11 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Getaway at Unbeatable Value!
My husband & I stayed 2 nights (way too short) at Sentido Vasia. We chose the all-inclusive option and were pleasantly surprised at the cleanliness, resort size, F&B options, service and location of the resort for an unbeatable price. The food options are plentiful, although it could be repetitive after a while. The drink options are satisfactory, with local Cretan beer, red/white house wine, soft drinks, & a decent assortment of liquor for mixed drinks. The service is EXCELLENT - everyone is so friendly, attentive, and quick to help. We received a free upgrade to a huge 2 BR suite with our own semi-private pool, which was lovely to have for some peace & quiet R&R. Note that we did rent a car from Heraklion Airport to drive ourselves to the resort and back (~30 min each way). We also left the property our 2nd day to go to Agios Nikolaos & Voulisma Beach. In all, we spent about 1.5 days on the resort property in the pools, eating most of our meals, and enjoying relaxing nights. 2 callouts - we were not provided with a map of the property and didn't discover parts of the resort until our 2nd night there. I realized right when we were checking out that the spa menu has a map of the resort, which would've been helpful on Day 1. The biggest pain point is that (being in Europe/Greece) smoking is allowed everywhere outside. I was 5 months pregnant and we had to make an effort to move around during pool & meal times to avoid smokers. All in all, we had a wonderful time!
Stayed 2 nights in Sep 2019

10/10 Excellent

Andre, Oxford, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The General Manager took a personal interest in ensuring we and other guests were happy with what was on offer and was quick to assist with and resolve any concerns.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect space for our family. Good selection of food and drink. Very family friendly.
Stayed 7 nights in Jul 2019

10/10 Excellent

Hardeep, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, people, food, drinks, pools, entertainment & location...!! We couldn’t have asked for a better holiday destination. The staff is Greta and always ready to assist. The location of this hotel is beautiful, a quiet village with a vibrant atmosphere. “Everybody knows everybody.” The beach isn’t sandy, but stony, but a 5 minute drive takes you to Potamus beach which is beautiful & picturesque. The abundance of food & flowing of drinks, leaves little to the imagination. Great variety in all buffets & there are snacks at tea time too like hotdogs etc. Lots of entertainment & a selection of swimming pools that would leave Tom Daley shy for choice.! All in all, a wonderful place that we would love to visit again & again. My 10 year old daughter loved it too and that’s the trophy for me. Lots of excursions can be booked from the neighbouring offices, at a very good price. We went to Santorini on a Catamaran for a day trip, which was amazing.
Stayed 5 nights in May 2019

8/10 Good

Liz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family, good location
The hotel had great pool areas, never over crowded and not a problem getting a sun lounger as always plenty spare. Our family room had two seperate bedrooms and a living area and was perfect for a family of 5. There was a Nice shady area to sit outside in the morning for breakfast and the food was a good standard. We chose to eat out several times and enjoyed excellent seafood. The hotel was in a good location, we enjoyed walking into Sissi and exploring the surrounding area by car.
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - not 5* & not as described on Expedia
Misleading Expedia description. Paid more for suite as described as lounge with sofa, but actually separate room with 2 unmade beds and a minibar only stocked with water despite being all inclusive. Had to pay extra to have other drinks put in the minibar. Toiletries hardly designer as described. Little privacy on balcony and walls thin so if next door have lively children or bellowing voices you will hear them. Can’t close balcony door from the outside which means mosquitoes etc can get in. Relieved not to have booked room with a pool as they were on a shared terrace and have no privacy outside on the balcony or pool at all. Definitely not 5* as described. Hot drinks in room consisted of Nescafé sachets and cheap tea bags chucked on a tray by the kettle. Dressing gowns and towels were tired and frayed. Cocktails on all inclusive not ‘nice’ cocktails, think Cuba libre (rum and coke) and tequila sunrise (tequila, still Fanta from a post mix gun and grenadine). Hotel was very close to many other bars, restaurants and shops. The beach involved a climb over some rocks. Breakfast, lunch and dinner buffets had a good selection and always something for everyone, though more meat off the bone would be good (ie chicken breast, steak, pork chops, etc not already covered in some kind sauce). Always some kind of food available so never go hungry, and hotel in general was well kept and clean with pleasant staff. Would go again but wouldn’t book a suite and might even go half board.
Stayed 14 nights in May 2018