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Serena Boutique Hotel

3.5 star property

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Photo gallery for Serena Boutique Hotel

Outdoor pool, pool umbrellas, pool loungers
Exterior
Premium Room, 1 King Bed, Patio, Sea View | Hypo-allergenic bedding, in-room safe, individually decorated
Premium Room, 1 King Bed, Patio, Sea View | View from room
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Air conditioning

Explore the area

Map
PR-173 KM 26.5, Aguas Buenas, Aguas Buenas, 00703
  • Jardin Botanico y Cultural de Caguas
    ‪10 min drive‬
  • La Marquesa Forest Park
    ‪12 min drive‬
  • Port of San Juan
    ‪25 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪39 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Patio, Sea View

Premium Room, 1 King Bed, Patio, Sea View | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 King Bed, Patio, Sea View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Balcony, Courtyard View

Superior Room, 1 King Bed with Sofa bed, Balcony, Courtyard View | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed with Sofa bed, Balcony, Courtyard View

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Economy Double Room Single Use, 1 Bedroom, Corner

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Mobility Accessible, Partial Ocean View

Premium Room, Mobility Accessible, Partial Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, Mobility Accessible, Partial Ocean View

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View, Corner

Deluxe Room, 1 King Bed, Garden View, Corner | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony, Courtyard View

Deluxe Room, 1 Queen Bed, Balcony, Courtyard View | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed, Balcony, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

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About this property

Serena Boutique Hotel

Bed & breakfast with free breakfast, near La Marquesa Forest Park
An outdoor pool, a poolside bar and a sauna are available at this bed & breakfast. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, Access to hot tub, coffee/tea in a common area and a garden are on-site. Housekeeping is available on request.
Serena Boutique Hotel offers 9 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include a shower and designer toiletries. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on request.
An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Serena Boutique Hotel. During your stay, you'll be close to La Marquesa Forest Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Drinking options include a swim-up bar and a poolside bar
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a terrace, a communal living room and coffee/tea in a common area
  • On-site recreation includes a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 4 mi (6.4 km) from La Marquesa Forest Park and 11.1 mi (17.9 km) from Jardin Botanico
Serena Boutique Hotel offers its guests an outdoor pool, Access to hot tub, and a sauna. You can enjoy a drink at the pool bar. Free breakfast is available daily. WiFi is free in public spaces.

Serena Boutique Hotel also features a terrace, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Aguas Buenas bed & breakfast.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Children's books
  • Outdoor pool

Conveniences

  • Guidebooks

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out fee: USD 25

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 5:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.00 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 25
  • Cleaning/housekeeping/linen fee: USD 50 per stay
  • Rollaway bed fee: USD 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property's front desk is open during the following times:
  • Monday - Sunday: 8:00 AM - 5:00 PM
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 14278680021

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Serena Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 140 out of 167 reviews
Rating 8 - Good. 17 out of 167 reviews
Rating 6 - Okay. 3 out of 167 reviews
Rating 4 - Poor. 2 out of 167 reviews
Rating 2 - Terrible. 5 out of 167 reviews

9.4/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Julio

Stay cancelled by hitel
We didn't get a chance to stay at this place because our reservation was cancelled by the hotel before we even arrived. They stated there was a power outage.
Stayed 1 night in Nov 2024

6/10 Okay

Oscar

Travelled with partner
Liked: Amenities
The family living there is super friendly and very nice but it sucks that we were charged $200 for 2-3 5-minutes rides, wasn’t told beforehand that it would be extra, only airport pick up and drop off to Condado Beach was agreed. Their breakfast was very good and delicious, wish we could stay here again but I don’t it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricardo and his family were very welcoming. They made sure to text me and communicate with me on the instructions and expectations upon arrival. The grounds are just wonderful and the view of San Juan at night is impeccable. We are from Florida and this was our first time in Puerto Rico, and the family completely met our visions of how this vacation would go. They were so helpful with cultural tips and the surrounding area as far as amenities. The pool and breakfast are a mega plus. Thank you guys! :)

10/10 Excellent

Tammy, Santa Fe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful with breath taking views. Our hosts were very friendly and made us feel like family. Wonderfully cooked breakfast every morning. The hospitality extended to tours of beautiful Puerto Rico.
Stayed 5 nights in Oct 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Marlyn, Warrenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at HMS on our honeymoon. It was nice and quiet and the view just absolutely stunning.
Stayed 5 nights in Sep 2024

10/10 Excellent

Gail S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with breathtaking views and a gracious and responsive staff. The pool is amazing - very large, well maintained and clean (without the use of a lot of chlorine). There are areas on the grounds that are undergoing renovations but that didn't affect our stay (no loud noises, etc.) You will be staying high up in the mountains so, for those who plan to drive their own car, keep in mind that the roads can be very steep and winding (we were told to rent a 4-wheel drive vehicle and were very glad that we did). All in all, a beautiful oasis away from the hustle and bustle of San Juan (about a 20-to-30-minute drive to the beach). We would definitely recommend.
Stayed 5 nights in Aug 2024

10/10 Excellent

Raymond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricardo and his family are amazing. Made us feel welcome,from beginning till end. We are definitely returning.
Stayed 5 nights in Aug 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Cecilia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Laura

Travelled with family
The people where Amazing
Stayed 5 nights in Jul 2024

10/10 Excellent

James E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality here is the best. Property is beautiful and relaxing. Up in the mountains with great views. This place is a gem.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brittney Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing stay of my entire life! Beautiful views, the best staff and the owners were amazing! The food they cooked was to die for and there were so many accommodations available. We will definitely be back!
Stayed 2 nights in Mar 2024

8/10 Good

Sofia

Stayed 2 nights in Jun 2024

2/10 Terrible

wanda Jean

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Infested with roach also cats
Stayed 5 nights in May 2024

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t want to leave
Pictures do not do this place justice. This is a mansion in the jungle. It’s beautiful and it made my heart full. I didn’t want to leave and you won’t either. Make time to spend on the property. Enjoy the pool and the hot tub. Enjoy the nature and the view of the city at night. Gigi, Ricardo and Glory were so kind and welcoming, the best hosts! Bring bug repellant and lock up your food, this the jungle. There are also cats, who are friendly and living their best life. We cannot wait to come back!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrea Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dianne & Cordell are a absolutely lovely and did everything to make my stay comfortable, easy, and enjoyable. My room was huge and beautiful, and the view from my patio was magnificent. The pool was perfect. Loved the hot water outdoor shower. The Hacienda is the perfect place to get away from it all and relax in a beautiful setting. Truly a unique experience.
Stayed 5 nights in May 2024

10/10 Excellent

Shona

Travelled with partner
This is off the beaten track but great for relaxation. If you are a plant lover you will LOVE THE GROUNDS. So many beautiful plants and you can just wander around like it’s yours own Little paradise. The place feels like a real home. It’s not perfect- it’s over 100 years old but it just adds to the charm and ambience. So many places to Sit and relax. We loved the hot Tub. One zip lining, hiking and repelling tour was just 25 minutes away for the meeting point. San Juan was only About 40 minutes or so. My husband loves driving the mountain roads so it wasn’t an issue but some people may not want to drive. The hosts were really nice to pick up food for us at night from the town Aguas Bueno’s- just 5 minutes away. Diane, Jaylene, Gigi and Cord were all super nice. If you want to feel like you have your own private home in the jungle with a great view- this is a wonderful place to chill. Book readers and plant lovers will be happy as can be!
Stayed 3 nights in May 2024

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and tranquility. Hospitality is unmatched
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and loved the hospitality of the owners. Definitely plan to come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bryana

Travelled with group
Liked: Staff & service, property conditions & facilities
If i could rate this property greater than 5 stars i would ! The owners are amazing , as well as the staff ! The mansion has history and the best touch of the culture ! Would recommend to anyone ! And i will be returning ❤️
Stayed 4 nights in Apr 2024

2/10 Terrible

Tammi

Disliked: Cleanliness, property conditions & facilities
My flight was canceled due to wind/ weather. And so I could not make it to Puerto Rico. Most flights were canceled , deterred that day. I was not refunded for the hotel. I understand it is not normal policy for cancellations day of to get refunds, but I feel like if your flight is canceled, exceptions should be made. I was really looking forward to this trip and this stay. But recommend booking somewhere else that might refund your money.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! I haven’t had the chance to get close to Mother Earth like I did visiting at hacienda. My goal was to get back in touch with nature and relax and it was everything. I can’t wait to take my children in a few months hacienda is out new Puerto Rico vacation home they were awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with many amenities and history. Diane and her husband are amazimg hosts. The view is amazing, the drive to get there can be a bit hard with many twists and turns, but that's how most roads are in PR. Highly recommend to stay at this place!!
Stayed 4 nights in Apr 2024