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Aquabella Hôtel & Spa

4-star property
2 Rue Des Etuves, Aix-en-Provence, Bouches-du-Rhone 044 511 21 42
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3.8 out of 5
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"Good to sit by pool and in the garden. Expensive breakfast at 17 euro each. Large busy town, need to get out and about the surrounding area " More

By a verified traveller on Thu 06 Jul 2017

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Twin Room, 2 Single Beds, Balcony (Privilege)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Balcony (Privilege)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Aquabella Hôtel & Spa. During your stay, you're just a quick walk from Le Jas de Bouffan. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi
  • Enjoy garden views while dining at l orangerie
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to body treatments, manicures and pedicures or body wraps at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Le Jas de Bouffan and Cézanne Sights
  • Pets welcome for a fee

Aquabella Hôtel & Spa ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aquabella Hôtel & Spa

Everyone (5) Couples (3)
3 out of 5

Nice pool and garden

Good to sit by pool and in the garden. Expensive breakfast at 17 euro each. Large busy town, need to get out and about the surrounding area

Posted by , from UK on 6 Jul 2017

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4 out of 5
Piscine bondée, il faut faire un jeu de piste pour la trouver dans l’hôtel. Bain de pied comme à la piscine municipale! Bof! Par contre très bon restaurant l’Orangerie.

Posted by on 16 Jul 2024

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Comment from Hotel Management

18 Jul 2024 by Gana

Chère Nadia,Encore merci de votre confiance pour votre séjour à Aix en Provence.C'est un plaisir de savoir que le restaurant l'Orangerie vous a donné satisfaction, merci pour le partage.Etant en pleine saison, nous recevons beaucoup de monde car notre établissement a les installations et services correspondants.Lors de l'accueil, nos équipes vous donnent les informations nécessaires pour votre séjour et sont assez disponibles pour vous assister au moindre besoin.Pour le pédiluve, il est adapté et entretenu correctement aux conditions d'hygiène requises.Au plaisir de recevoir lors d'une autre sollicitation.Bien cordialementGana GUEYE

4 out of 5

Posted by on 9 Aug 2023

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Comment from Hotel Management

1 Sep 2023 by Gana

Chère Sandra,Merci de votre appréciation.A très bientôtGana GUEYE

4 out of 5
Emplacement idéal et très beau cadre. Chambres spacieuses et très bien équipées.

Posted by on 31 Jul 2023

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Comment from Hotel Management

1 Aug 2023 by Gana

Merci Chère Emilie pour votre agréable retour suite à votre séjour dans notre établissement.A très bientôtGana GUEYE

3 out of 5
Travaux trés bruyants dés 9h du matin qui ont gâché notre séjour et ont perturbé notre repos.

Posted by on 29 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Gana

Chers Clients, Nous tenions à vous présenter toutes nos excuses pour cette situation liée à notre souhait de mieux vous servir. Nous espérons vivement que cela n'entame pas définitivement votre jugement sur l'ensemble de notre établissement. Bien Cordialement Gana GUEYE

4 out of 5
Gute Location, im Stadtzentrum. Gutes Restaurant und angenehmes Zimmer

Posted by on 9 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Gana

Sehr geehrte Kunden, Vielen Dank für Ihre Wertschätzung. Wir freuen uns, dass Sie Ihren Aufenthalt hier genossen haben. Ich freue mich auf ein Wiedersehen. Mit freundlichen Grüßen Gana GUEYE

4 out of 5
Hieno puutarha. Lokakuussa allas kiinni, ei päässytkään uimaan. Baarin palveluita ei saanut terassille.

Posted by on 26 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Gana

Dear Guests, Thanks again for your reservation in our hotel. We are happy that you spent a nice stay amongst us. The swimming is open from May to September every year and the terrasse too. We hope we will have the pleasure to see you in this period or another for a nice stay again. Best Regards Gana GUEYE

4 out of 5
Sehr gute Lage bei der Altstadt und trotzdem sehr ruhig. Wellness und Spa sind einzigartig - nach römischem Vorbild.

Posted by on 7 May 2019

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Comment from Hotel Management

16 May 2019 by Gana

Sehr geehrte Kunden, Wir bedanken uns für Ihre Wertschätzung. Bis bald Gana GUEYE

4 out of 5

Parfait pour la chambre...

Personnel aimable et attentionné. Chambre impéccable et tout confort (4ème étage!). Spa très propre mais quelques dysfonctionnements. Décor externe et petit-déjeuner de l'hotel décevants.

Posted by on 10 Oct 2016

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Comment from Hotel Management

30 Nov 2016 by Gana

Chers Clients, Merci pour ce retour très instructif suite à votre séjour. Nous sommes sommes ravis de lire votre appréciation quant à notre personnel ainsi que les services annoncés. Vous pouvez compter sur notre bienveillance pour faire le nécessaire dans l'amélioration des autres points relevés. Dans l'attente du plaisir de vous recevoir à nouveau, veuillez accepter l'expression de toute notre attention. Bien Cordialement Gana GUEYE Responsable Qualité

About the Aquabella Hôtel & Spa

Location 2 Rue Des Etuves, Aix-en-Provence, Bouches-du-Rhone 13100

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 30 April:

  • Swimming pool

The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:

  • Dining venue

Property Features

Aquabella Hôtel & Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There are 8 meeting rooms available. A seasonal outdoor pool, a fitness centre, and spa services are also featured at the boutique Aquabella Hôtel & Spa. For a fee, parking is available. This 4-star Aix-en-Provence hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 4 levels
  • Built in 1999
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Aix-en-Provence Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aquabella Hôtel & Spa offers 112 accommodations, which are accessible via exterior corridors and feature espresso makers and a safe. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 82-cm flat-screen televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Aix-en-Provence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pillowtop beds
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

L orangerie – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Room service is available.

Nearby Activities

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 16 and younger are not allowed at this property from April to August. The rest of the year they are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Maximum 1 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not permit guests to wear a burkini in the pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.27 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Self-parking fee: EUR 18 per night (in/out privileges)
  • Nearby parking fee: EUR 18 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aquabella Aix-en-Provence
  • Aquabella Hotel
  • Hotel Aquabella
  • Hotel Aquabella Aix-en-Provence
  • Aquabella Aix En Provence
  • Aquabella Hotel Aix En Provence
  • Hotel Aquabella
  • Aquabella Hôtel & Spa Hotel
  • Aquabella Hôtel & Spa Aix-en-Provence
  • Aquabella Hôtel & Spa Hotel Aix-en-Provence

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 16 years old and younger aren't allowed from April to August.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.