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 Aix-en-Provence •1 Room
 Aix-en-Provence • 1 Room
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Best Western Plus Hôtel de l'Arbois

0-star property
97 Rue Docteur Albert Aynaud, Aix-en-Provence, Bouches-du-Rhone 044 511 21 42
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4.3 out of 5
Excellent!
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Points Of Interest

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Superior Room, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Mercure Aix-en-Provence La Duranne Gare TGV, you're just a quick walk from Pole d'Activites d'Aix en Provence. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Pole d'Activites d'Aix en Provence and a 5-minute drive from Aix-Marseille Golf
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Aix-en-Provence La Duranne Gare TGV ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Aix-en-Provence La Duranne Gare TGV

Everyone (2) Couples (2) Business (1)
5 out of 5

Posted by on 15 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by BW Plus Hôtel de l'Arbois***

Thanks for your review

5 out of 5
Pros: la literie qui est juste incroyable et proximité avec mon lieu de réunion
Cons: rien à faire autour
très bonne expérience. La literie est impeccable, le personnel sympa.

Posted by on 28 Sep 2017

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4 out of 5

Très bon BW

un hôtel très confortable , literie de qualité salle de bain propre et spacieuse ,

Posted by on 11 Oct 2016

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4 out of 5

Trés bonne nuit

séjour court mais trés agréable. Certes ce n'est pas le centre d'Aix (8 kms) mais l’hôtel vaut bien cet effort

Posted by on 10 Jun 2014

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3 out of 5

Pb de chauffage

Cette semaine là, il faisait chaud, la climatisation était à l'arrêt et le chauffage en service. Résultats : La température de la chambre était au moins à 25°C et lorsque la fenêtre était ouverte il y avait le bruit de la circulation et les moustiques. J'ai très mal dormis toute la semaine et je suis rentré épuisé de ce séjour. Situation à améliorer. Cordialement.

Posted by on 27 Oct 2013

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5 out of 5

TRES BON HOTEL!

SEJOUR DETENTE TOUT ETAIT TRES AGREABLE! REPAS TRES BONS EQUIPE PARFAITE!..EXELLENT ACCUEIL..TRES A L ECOUTE ET QUI FAIT TOUT POUR ETRE AGREABLE..REACTIVITE ET DYNAMISME SURPRENANTS!..BRAVO!

Posted by on 14 Jun 2012

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About the Best Western Plus Hôtel de l'Arbois

Location 97 Rue Docteur Albert Aynaud, Aix-en-Provence, Bouches-du-Rhone 13100

Renovations + Closures

The following facilities are closed on Sunday, Friday and Saturday:

  • Restaurant

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Mercure Aix-en-Provence La Duranne Gare TGV. This 4-star Aix-en-Provence hotel is smoke free.

  • 58 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 2008
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Aix-en-Provence TGV Station (8.5 km / 5.3 mi)

Room Amenities

Mercure Aix-en-Provence La Duranne Gare TGV offers 58 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 82-cm LCD televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. This Aix-en-Provence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Select Comfort beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Restaurant de L Arbois – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in. Guests providing vaccination records must have received complete COVID-19 vaccination at least 7 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

The property’s restaurant is open from Sunday to Thursday 7-9:30 PM only.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 17 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test must have been administered no more than 72 hours prior to check-in. Guests providing vaccination records must have received complete COVID-19 vaccination at least 7 days prior to check-in.

  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 7
  • Property does not offer on-site COVID-19 testing
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 3.27 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17.50 per person
  • Pet fee: EUR 17 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.