2/10 Terrible
Antonio
Travelled with partner
4 Dec 2024
Disliked: Cleanliness, staff & service, amenities
I am one to not write a bad review, but this was one of the worst experiences in my life of traveling. First my wife and I chose this place for our 25th Wedding anniversary. Upon arrival the driver went to the wrong airport, we had to pay additional for a taxi to the resort. We were not greeted, our bags weren't handle by any bell boy. Then when checking in no apologies for concierge or accommodations. Finally we get to our room, no banner to celebrate us for our anniversary. REQUESTED in advance. 2 days later it was placed. Every dining area we wanted to eat at was booked. Then the water in our room was turned off. Not to mention I am a travel agent and this was totally unacceptable for me. Will I recommend this place absolutely not. Asked front desk for accommodations, they directed us to guest services, who directed us back to the front desk. A total run around. We spent most of our vacation complaining about the trip rather than enjoying one another. Thank Bahia for a horrible experience...
Antonio
Stayed 3 nights in Nov 2024