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The Sens Tulum Riviera By Oasis

4.0 star property

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Photo gallery for The Sens Tulum Riviera By Oasis

2 outdoor pools, free pool cabanas, pool umbrellas
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Private beach, white sand, beach cabanas, beach umbrellas
Exterior
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • All-inclusive
  • Pool
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Km 252 Carret. Chetumal - Pto. Juárez, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    ‪4 min drive‬
  • Akumal Beach
    ‪5 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Sens Ocean Front

Sens Ocean Front | Free minibar, in-room safe, desk, blackout curtains

Sens Ocean Front

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Standard

Sens Standard | Free minibar, in-room safe, desk, blackout curtains

Sens Standard

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Junior Suite

Sian Kaan Junior Suite | Free minibar, in-room safe, desk, blackout curtains

Sian Kaan Junior Suite

  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite | Free minibar, in-room safe, desk, blackout curtains

Sian Kaan Master Suite

  • 35.26 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Oasis Tulum Riviera

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.6 out of 5, Good, (278)
The price is CHF 254
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Grand Oasis Tulum Riviera

About this property

The Sens Tulum Riviera By Oasis

On private beach with 2 outdoor pools, near Akumal Beach
Catch some rays on The Sens Tulum Riviera By Oasis's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Change of towels is available on request
The Sens Tulum Riviera By Oasis offers 132 air-conditioned accommodations with free minibar items and a safe. 42-inch flat-screen televisions come with pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Kin Ha. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Sens Tulum Riviera By Oasis. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 8 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the 2 outdoor pools
  • Indulge with hydrotherapy, body treatments or manicures and pedicures at Kin Ha
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, volleyball and kayaking
  • Just a 5-minute drive from Akumal Beach and 10 minutes from Xel-Há Park
The Sens Tulum Riviera By Oasis is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At The Sens Tulum Riviera By Oasis, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars and a beach bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and a terrace. Self parking is free.

This 4-star Akumal resort is smoke free.

The Sens Tulum Riviera By Oasis has 8 restaurants on site.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Kayaking
  • Playground
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • Pay films

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior to the arrival. This service is service subject to availability & previous confirmation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.63 per accommodation, per night

We've listed all charges provided to us by the property.

When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior the arrival. This service is service subject to availability & previous confirmation.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.

Property is also known as

The Sens Tulum Riviera
The Sens Tulum Riviera By Oasis Akumal
The Sens Tulum Riviera By Oasis All Inclusive
The Sens Tulum Riviera By Oasis All-inclusive property
The Sens Tulum Riviera By Oasis All-inclusive property Akumal

The Sens Tulum Riviera By Oasis Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 145 reviews
Rating 8 - Good. 31 out of 145 reviews
Rating 6 - Okay. 26 out of 145 reviews
Rating 4 - Poor. 17 out of 145 reviews
Rating 2 - Terrible. 21 out of 145 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Brandon

Disliked: Cleanliness, property conditions & facilities
Outside of the lobby smells bad, the showers flood, the food is awful and room service barely answers the phone. Transportation in Tulum is awful period. We went to and from the airport and ton2 excursions and spent over $600 and our credit card info was stolen so beware!!!
Stayed 5 nights in Nov 2024

6/10 Okay

Fransisco Paco

Travelled with group
El servicio:algunos buenos y otros aburridos, Lucia se esfuerza mucho para dar un buen servicio, pero el hotel tenía un desagua al mar que olía horrible pasando a la playa! Observamos eso pero ellos no están actuando correctamente! Los trabajadores trabajan sobre horas por falta de personal. La habitación tenía falta de mantenimiento, muchas cosas no estaban funcionando,la ducha mala. Estuvimos 11 días y la playa tiene muchas rocas para entrar al mar, y el agua se veía turbia. La comida no se sentía fresco, y siempre lo mismo. Tienen que mejorar en la atención y demás.
Stayed 11 nights in Nov 2024

4/10 Poor

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property staff was rude.. I felt very unwelcome and the stares I received made me feel so uneasy.. I would have ask for a refund but all other hotels were booked. Very unsatisfied.
Stayed 4 nights in Nov 2024

8/10 Good

SYED

Liked: Cleanliness, staff & service
Everything good, but the beaches have rocks
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Caroline

Stayed 7 nights in Aug 2024

2/10 Terrible

Jacqueline

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give 0 stars to the service, would be me being nice. Horrible staff. I've been calling to ask for a refund but keep getting the runaround. I checked in on Friday and I was gone by Friday night. They claim I was never there and they keep questioning me like I am crazy about being there. Even though I spoke to Joanna, who claimed to be the manager, and have video proof of speaking to her about getting the refund, they claim they have no Joanna that works there and my reservation is nowhere to be found. A group of friends and I went to celebrate a bachelorette party and came to find out we were at a retirement home. Pool closed at 8 and the adult pool at 6. The only bar that was supposed to be open until 11 was done by 8. Nobody was serving and nobody was around the bar. So much for paying for all inclusive. They had the mini bar closed in the room and we had to wait 40 minutes for them to come and unlock it. The restaurant we ate at was good but the service was trash. The waitress was extremely rude. We got attacked by raccoons that hung around the pool. The showers in the rooms felt like swimming pools because the water wouldn't drain. I would NOT recommend staying here.
Stayed 3 nights in Sep 2024

10/10 Excellent

William J.

Stayed 4 nights in Sep 2024

10/10 Excellent

chereval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort!! Great service !! The staff is wonderful!!!
Stayed 3 nights in Sep 2024

4/10 Poor

chaitaliben

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Stay was pretty good but two days in row we had room with out air conditioning and everything else was good but things was quiet good they didn’t have many options for food
Stayed 4 nights in Sep 2024

4/10 Poor

Casandra

Stayed 9 nights in Aug 2024

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bumpy start to our stay but ended on a high note! Bartenter Fernando is the best!!!
Stayed 7 nights in Sep 2024

2/10 Terrible

Tim Bao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not nice
Stayed 3 nights in Aug 2024

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 4 nights in Jun 2024

6/10 Okay

April

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The ceilings in our room, main hallway and dining facilities were leaking. The power went out for about 30min our last day. The bathtub needed to be reglazed and the shower recaulked and the in room furniture was permanently stained. The sheets/towels had stains even though they were clean. We liked the adults only pool, painting and bracelet making activities along with the kayaks and paddle boards. The drinks were ok as was the food. The staff were all piloted but seemed a bit unstaffed. Hotel was under a major renovation with parts closed and the kids club and spa relocated. The mariachi band at the Mexican restaurant was great and the kareoke at the coffee bar was fun along with excellent espressos.
Stayed 4 nights in Aug 2024

2/10 Terrible

Mustafa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like a picture Property is falling apart Not enough food options Staff is not friendly Checking in to long and rooms are not ready
Stayed 4 nights in Jun 2024

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is perfect for families, staff is very friendly. Food was ok, was expecting it to be a lot better.
Stayed 5 nights in Jul 2024

2/10 Terrible

Roberto

Travelled with family
LOUSY INFORMATION!!!
Atrocious!!! Before Hurricane Beryl, the staff did nothing to inform travelers that transport would cease two days before landfall. No information nor warnings were given to guests!! Worst guest service!!! NEVER STAYING HERE AGAIN!!!
Stayed 5 nights in Jun 2024

6/10 Okay

Petra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a lot of updating!!
Stayed 5 nights in Jul 2024

6/10 Okay

Daria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were amazing, the food and drinks were excellent. The shower in the room was horror movie scary. I did let the hotel know via survey, but they got back to me exactly when I checked out. The water wouldn’t even switch from faucet to shower. The toilet was rusty and old, the grout was moldy and dirty. The room was spacious. The pools were dirty. The beach had trash in the sand just sitting there for days.
Stayed 4 nights in Jul 2024

10/10 Excellent

odaly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a new resort beautiful & big we was treated so nice. all the staffs were friendly kind & outgoing people i didn’t want to leave 😢 . & while we was there we was told they’re building a club at the resort so i can’t wait to come back
Stayed 4 nights in Jul 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach is great and all the staff and restaurants are really good.
Stayed 4 nights in Jun 2024

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness
Driving up to the property, everything looks beautiful! The pools are nice and the beach is amazing. The food was not the greatest. The pools close extremely early by 8 pm!! The rooms are not what like the pictures show. Overall it was not a terrible hotel/experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

WAYNE

Stayed 4 nights in Jun 2024

2/10 Terrible

Aleksandra, Dallas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs serious repair—and a new chef. The food was awful. The room smelled like mold. The staff was great except for one lady at reception who rolled her eyes when I asked for a taxi.. not sure why. The beach was beautiful, and the gentleman who helped book trips was great. The worst part was my first night when a maintenance guy banged on my door while I was in the shower and insisted on coming in. He spoke no English, and my Spanish was insufficient to understand why. I called the front desk and was told they would take 30 minutes to figure out why he was there! He walked around my room for 5 minutes, looked in the bathroom and closet and left. To this day I have no idea why. As a single traveler, it got me shaken. I will not be going back
Stayed 5 nights in Jun 2024