I’m sure many people will have a great experience staying at this very nice condo. But if you’re looking to be around locals and be centrally located to Tulum or other towns, look elsewhere.
Denis communicated early and often beginning more than a month in advance. I appreciate his thoroughness but he sent many documents which contained pages of info that was redundant. When it came to check in, Denis did his part well but the complex required two separate QR codes to enter and the property manager, Darren, dropped the ball on sending one of them despite numerous reminder emails in the days leading up to our stay. We got the code minutes before arriving and the fact that it was only possible to enter with the presence of the person who made the reservation initially forced our party of 5 to do everything together outside the complex. The actual condo is very nice, we had no complaints except for the huge numbers of Americans inexplicably living there. The complex is huge and winding, designed entirely around having access to a car, and contains at least one sign to the Tao community where the condo is which, if taken, leads to a dead end. The Americanized restaurants and all English signs in the complex make it feel like a Kafkaesque gringo playground. Keep in mind it’s 25 minutes to Tulum and over an hour by car to either airport. The beach is geographically close but easily a 10 minute drive unless you take the unmarked bridge to the overpriced Kay Beach Club.