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SureStay Plus Hotel by Best Western Lehigh Valley

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Lehigh Valley

In-room safe, desk, laptop workspace, blackout curtains
Indoor wedding
Exterior
Lobby
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool
  • Breakfast included
  • Parking included

Explore the area

Map
300 Gateway Dr, Bethlehem, PA, 18017
  • St Lukes Hospital
    2 min drive
  • Lehigh Valley Health Network Muhlenberg
    4 min drive
  • St Lukes Hospital
    6 min drive
  • Allentown, PA (ABE-Lehigh Valley Intl.)
    6 min drive

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Days Hotel by Wyndham Allentown Airport / Lehigh Valley

Pool
Breakfast included
Free airport shuttle
Parking included
3.9 out of 5, Good, (637)
The price is CHF 74
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Days Hotel by Wyndham Allentown Airport / Lehigh Valley

About this property

SureStay Plus Hotel by Best Western Lehigh Valley

Hotel with free breakfast, in the vicinity of Lehigh University
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site.
SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with a safe and coffee/tea makers. LCD televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers with a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Lehigh Valley. During your stay, you'll be within walking distance of St Lukes Hospital. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at The Foundry
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • 8 minutes by car from Lehigh University and 9 minutes from Wind Creek Bethlehem
  • Cats and dogs welcome for a fee
SureStay Plus Hotel by Best Western Lehigh Valley offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A vending machine, multilingual staff, and a garden are also featured at the business-friendly SureStay Plus Hotel by Best Western Lehigh Valley. You'll have access to the indoor pool at a partner property. Free self parking is available.

This Bethlehem hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
The Foundry – This restaurant specialises in American cuisine and only serves dinner.
Foundry Cocktail Lounge – On-site cocktail bar. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Foundry Cocktail Lounge
  • The Foundry

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 20 November 2024 to 27 December 2025 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 11 September to 23 May:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night (maximum USD 100.00 per stay), plus a deposit of USD 30 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 (rates may vary)
  • Pet deposit: USD 30 per stay
  • Pet fee: USD 30 per accommodation, per night (maximum USD100.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lehigh Valley Hotel
Surestay Plus By Lehigh Valley
SureStay Plus Hotel by Best Western Lehigh Valley Hotel
SureStay Collection by Best Western Lehigh Valley Hotel
Lehigh Valley Hotel SureStay Collection by Best Western
SureStay Plus Hotel by Best Western Lehigh Valley Bethlehem

SureStay Plus Hotel by Best Western Lehigh Valley Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 298 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 127 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Neal

Stayed 1 night in Sep 2024

2/10 Terrible

Vanessa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs a major revamp. Bathroom looked terrible with stains and mold all over. Sheets were ripped. Most of the lighting in the room was not working. Mattress and pillows smelly and uncomfortable. Didn’t stay for my whole reservation, left after the first night.
Stayed 2 nights in Sep 2024

4/10 Poor

Rhoda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Exterior was dirty, literally a pile of cigarette buds outside a rear entrance door ( which some kept propping open). Sink vanity was not cleaned and had toothpaste residue from prior occupant. Mold on shower curtain and around caulking. A tiny bar of facial soap was the only soap provided, NO bath soap or shower gel. Terrible. Check in experience was great and response to TV not working was quickly resolved.
Stayed 1 night in Sep 2024

4/10 Poor

Kathryn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The registration folks were friendly and professional, but the building was very dirty. The carpets are very dirty, with stains, and look like they have not been cleaned or vacuumed in a long time. I like that there was no carpet in the rooms.
Stayed 1 night in Sep 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs a little updating. Toilet ran. Room was freezing when we arrived like the ac was set at 60
Stayed 1 night in Sep 2024

10/10 Excellent

Janelle

Stayed 1 night in Sep 2024

10/10 Excellent

Erika

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Lizzie

Stayed 2 nights in Sep 2024

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand why this hotel has a 3 star rating! ABSOLUTELY DISGUSTING! Only reason I booked this property was my daughters fathers family booked their ballroom for a party. Room had mold on lamp covers, food behind tv stand, food crusted into the carpet, black mold in shower, for 3 stars I expected some yuck but this property needs to be shut down and extremely deep cleaned!!!
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Graham Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Leisy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Did not like that they close the door goin to the parking that’s was the only thing I want so I don’t have to go in the hallway. They need to make a make over to this hotel so old and stinks
Stayed 8 nights in Jul 2024

10/10 Excellent

Rene

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Beatrice

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We ask for the room to be cleaned & when we returned late in the evening the room was not touched we had to go to the front desk to ask for towels. The staff at the front were very nice the cleaning staff were very rude when we asked questions about our room not being cleaned
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Keera

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was somewhat slow though the lady was nice. The room smelled like smoke. There were dead bugs in the corner. There was old food and drinks in the refrigerator. There were hairs on the bed spread and the toilet seat. There were cracks and dirt on the bathroom floor. The bathtub faucet was a constant unstoppable stream. My daughter's socks were filthy after running around in them for an hour. The bed sheets had hair in them that wasn't mine or my daughter's. The bed wasn't uncomfortable though the claim that it was a queen sized bed is untrue. Also, there were only three pillows - two of which were half sized; something I'd never seen before. The breakfast wasn't bad and the young man who seemed to be taking care of things seemed to be constantly replacing/replenishing one thing or another. Overall, I was extremely disappointed in the room. I'll certainly think twice about ever staying at a Best Western again.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Stayed 5 nights in Aug 2024

2/10 Terrible

heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. Run down, terrible rooms. Loud clients. BAD
Stayed 3 nights in May 2024

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, large pool. Room had been renovated, but common areas and hallways are very dated.
Stayed 1 night in Aug 2024

6/10 Okay

Steve

Travelled with family
Disliked: Amenities
Ive stayed here before last summer and place was good then but this stay the place has deteriorated in the last year. Front desk woman said the owner is letting the place run itself into the ground since they are going to be building a warehouse there so whatever is broke is not gettibg fixed . The overall stay was fine just not worth what they are charging
Stayed 1 night in Aug 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 5 nights in Aug 2024

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
A dump
Stayed 2 nights in Aug 2024

10/10 Excellent

Lakeith

Liked: Cleanliness, staff & service, property conditions & facilities
Will vist again
Stayed 1 night in May 2024