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City Hotel Tien Shan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Hotel Tien Shan

Staircase
Front of property
Deluxe Double Room | Living area | Flat-screen TV
Reception
Pool

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
Kunaeva Street 151/34, Almaty, 050000
  • Almaty Opera House
    8 min walk
  • Lermontov Russian Drama Theatre
    12 min walk
  • 28 Panfilov Heroes Memorial Park
    13 min walk
  • Almaty (ALA-Almaty Intl.)
    28 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, rollaway beds, free WiFi

Deluxe Twin Room

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Living area | Flat-screen TV

Deluxe Double Room

  • 42.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, rollaway beds, free WiFi

Standard Single Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

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About this property

City Hotel Tien Shan

Almaty hotel in Medeu District with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
City Hotel Tien Shan offers 31 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include a bath, dressing gowns, slippers and hairdryers.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at City Hotel Tien Shan, you're just a quick walk from Nedelka Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Tapchan
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free newspapers in reception, conference space and laundry facilities
  • Within a 10-minute walk of Nedelka Park and Almaty Opera House
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 301 square feet (28 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The business-friendly City Hotel Tien Shan also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Almaty hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.
Tapchan – This restaurant specialises in local and international cuisine.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: KZT 2,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tapchan

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 301 square feet of conference space

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 10000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: KZT 5000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately KZT 2000 per person
  • Airport shuttle fee: KZT 4800 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
City Hotel Tien Shan offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.

Property is also known as

City Hotel Tien Shan Almaty
City Hotel Tien Shan
City Tien Shan Almaty
City Tien Shan
City Hotel Tien Shan Hotel
City Hotel Tien Shan Almaty
City Hotel Tien Shan Hotel Almaty

City Hotel Tien Shan Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
City Hotel Tien Shan
Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Stayed 5 nights in Sep 2017

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

masa

near supermrket
Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.

2/10 Terrible

Tatiana

Disliked: Staff & service, room comfort
Я не придираюсь!
Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...

6/10 Okay

Verified traveller

Das Hotel war relativ zentral gelegen
Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete