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Grand Hotel Tien Shan

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Tien Shan

Couples treatment room(s), sauna, hot tub, steam room
Front of property
2 indoor pools, pool loungers
Superior Double Room | Living area | 100-cm Smart TV with satellite channels
2 indoor pools, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included

Explore the area

Map
115 Bogenbay Batyr Street, Almaty, 050000
  • 28 Panfilov Heroes Memorial Park
    6 min walk
  • Zenkov Cathedral
    7 min walk
  • Almaty Opera House
    9 min walk
  • Almaty (ALA-Almaty Intl.)
    27 min drive

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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Exterior

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Restaurant
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Breakfast available
4.6 out of 5, Wonderful, (168)
The price is CHF 104
for 1 night
includes taxes & fees
9 Dec - 10 Dec
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About this property

Grand Hotel Tien Shan

Almaty hotel in Medeu District with 2 indoor pools and full-service spa
Along with 2 indoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Grand Hotel Tien Shan offers 78 accommodations with minibars and a safe. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 indoor swimming pools are on site along with a sauna and a fitness centre.
Bali has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 18 years old are not allowed in the spa.
Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Tien Shan. During your stay, you're just a quick walk from 28 Panfilov Heroes Memorial Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurant Nauryz
  • Take a swim in the 2 indoor pools
  • Indulge with massages, body scrubs or body wraps at Bali
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral
  • Airport shuttle service available for a fee
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10:30 AM.
Restaurant Nauryz – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kezdesu – This lobby lounge specialises in international cuisine. Open 24 hours.
L Fame Lounge and Leisure – This café specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club – This bar specialises in international cuisine and only serves dinner.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Spa tub
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cots (infant beds) are available for KZT 5000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Grand Hotel Tien Shan offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Property Registration Number 5620286

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 281 reviews" "
Rating 8 - Good. 101 out of 281 reviews" "
Rating 6 - Okay. 32 out of 281 reviews" "
Rating 4 - Poor. 9 out of 281 reviews" "
Rating 2 - Terrible. 6 out of 281 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darya, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Mee Hong

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed Stay
We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests
Stayed 2 nights in Jul 2024

10/10 Excellent

Ali

Stayed 1 night in Jul 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2024

10/10 Excellent

ads

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James B

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

2/10 Terrible

Leili

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shawn

Travelled with partner
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paramveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Stayed 2 nights in Aug 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Amazing staff went the extra mlie.
Stayed 4 nights in Jul 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Dharamvir Singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023