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Hotel Otrar

4.0 star property

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Interior
Restaurant
Suite | Premium bedding, minibar, in-room safe, soundproofing
Business Double Room | Room amenity
Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Gym
  • Room service
  • Laundry

Explore the area

Map
Gogolya Street 73, Almaty, 050002
  • 28 Panfilov Heroes Memorial Park
    ‪6 min walk‬
  • Almaty Cathedral
    ‪7 min walk‬
  • Panfilov Park
    ‪8 min walk‬
  • Almaty (ALA-Almaty Intl.)
    ‪27 min drive‬

Room options

View all photos for Business Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Business Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, soundproofing

Junior Suite

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, soundproofing

Suite

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, minibar, in-room safe, soundproofing

Standard Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing

Presidential Suite, 2 Bedrooms

  • 123 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Double Room

Business Double Room | Premium bedding, minibar, in-room safe, soundproofing

Business Double Room

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Business Single Room

Premium bedding, minibar, in-room safe, soundproofing

Business Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

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Front of property

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  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (13)
The price is CHF 107
for 1 room
includes taxes & fees
26 Feb - 27 Feb
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About this property

Hotel Otrar

Central hotel connected to a shopping centre in Almaty with free breakfast
An indoor pool, a restaurant and a nightclub are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 2 bars/lounges, a fitness centre and a sauna.
Hotel Otrar offers 161 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

With your stay at Hotel Otrar, you're connected to a shopping centre and just a quick walk from 28 Panfilov Heroes Memorial Park. Features include free breakfast and free WiFi in public areas, plus 2 bars.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Almaty Cathedral
  • Airport and local-area shuttle service available for a fee
Hotel Otrar offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A nightclub, a terrace, and tour/ticket assistance are also featured at Hotel Otrar. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

Guests are served a free buffet breakfast daily from 7 AM to 9 AM.
Hotel Otrar has a restaurant on site.
24-hour room service is available.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM to 9 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with premium digital channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for KZT 7000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 23000 per person (return)
  • Rollaway bed fee: KZT 7000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Hotel Otrar offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Please note that clothing is optional at Hotel Otrar.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty

Hotel Otrar Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 34 reviews
Rating 8 - Good. 13 out of 34 reviews
Rating 6 - Okay. 6 out of 34 reviews
Rating 4 - Poor. 3 out of 34 reviews
Rating 2 - Terrible. 5 out of 34 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort
The staff was a wonderful, expect the last day .
Stayed 8 nights in Aug 2024

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Business traveller
Liked: Amenities
Stayed 3 nights in Sep 2023

10/10 Excellent

Khwaja

Liked: Property conditions & facilities
safe and good
Stayed 4 nights in Aug 2023

10/10 Excellent

Pavel, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service
Stayed 8 nights in Apr 2023

6/10 Okay

MUHAMMAD

Stayed 4 nights in Oct 2022

8/10 Good

Raj Kishor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel located in the heart of the city.
Stayed 3 nights in Oct 2021

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Stayed 4 nights in Jul 2018

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service
Going to have to pay double
We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

4/10 Poor

Genaro II

Disliked: Staff & service, property conditions & facilities, room comfort
Very old hotel, nice location but expensive pickup
The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.
Stayed 1 night in Nov 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel and locale
Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Stayed 1 night in Aug 2017

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Friendly, helpful staff in a convenient location.
Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Stayed 3 nights in Jul 2017

6/10 Okay

Bear, Hong Kong

Disliked: Cleanliness
Convenient hotel but ancient
Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Stayed 1 night in Jun 2017

8/10 Good

Jack, New Jersey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff
The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.
Stayed 2 nights in Jun 2017

2/10 Terrible

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
Not so great.

8/10 Good

Tom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good InTourist-type hotel.
Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, but its not 4-star
Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si lo escoges te arrepentirás
El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La taza se movía y el aspecto con chorrones marrones era de dejadez
No se preocupan ni de poner bien la luz del espejo que la tienen caída. Así todo el hotel
Stayed 1 night in Aug 2024

8/10 Good

Holm

Business traveller
Liked: Cleanliness, staff & service
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
Straßenseite - Blick aus der 5. Etage. Etwas lauter - aber der Blick entschädigt.
Stayed 9 nights in Oct 2023

2/10 Terrible

Natalia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Не рекомендую
Самый ужасный отель из тех, что я останавливалась- очень старый ремонт, в номере нет ни чайника, ни даже бутылки воды.
Завтраки вполне вкусные
Это чистый !!
Stayed 3 nights in Sep 2023

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パンフィロフ公園すぐ近くのホテル
パンフィロフ公園のすぐ近くなので、ゼンコフ正教会もすぐ近くとなります。ｺｸﾄﾍﾞﾊﾟｰｸへのﾛｰﾌﾟｳｪｲ乗り場までも何とか歩いていけました。空港までのタクシーも1800ﾃﾝｹﾞぐらいで手配もしてくれました。
Stayed 1 night in Aug 2023

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Really hard beds but the staff was nice
The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Stayed 2 nights in Jun 2023

6/10 Okay

Dongki

Business traveller
친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편
호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.
Stayed 5 nights in Jun 2022

10/10 Excellent

Otrar, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のビュッフェの内容が充実しています．
Stayed 7 nights in Sep 2019