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Amboseli Serena Safari Lodge

4.0 star property

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Photo gallery for Amboseli Serena Safari Lodge

Outdoor pool
Aerial view
Exterior
Bar (on property)
Standard Room | In-room safe, individually decorated, individually furnished, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Spa
  • Breakfast included
  • Housekeeping

Explore the area

Map
Amboseli National Park, Amboseli, N/A
  • Amboseli Elephant Research Camp
    ‪9 min drive‬
  • Amboseli National Park
    ‪13 min drive‬
  • Noomotio Observation Point
    ‪18 min drive‬
  • Amboseli (ASV)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, individually decorated, individually furnished, desk

Standard Room

  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

Amboseli Serena Safari Lodge

Family-friendly hotel with free breakfast and spa services
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and massage/treatment rooms.
Amboseli Serena Safari Lodge offers 92 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include facials, body treatments and manicures and pedicures.
During your stay at Amboseli Serena Safari Lodge, you'll be close to Amboseli Elephant Research Camp. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 9 minutes by car from Amboseli Elephant Research Camp and 13 minutes from Amboseli National Park
  • Airport shuttle service available for a fee
Amboseli Serena Safari Lodge offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Spa services, a terrace, and barbecue grills are also featured at the family-friendly Amboseli Serena Safari Lodge. An airport shuttle (available on request) is available for a fee. Self parking is free.

This 4-star Amboseli hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Amboseli Serena Safari Lodge has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM on request
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 4:00 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property is located within Amboseli National Park. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 150.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fees: USD 60 per person, per night for adults and USD 35 per person, per night for children (from 3 years old to 17 years old)

We've listed all charges provided to us by the property.

This property is located within Amboseli National Park. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 23.00 (one-way), (from 6 to 12 years old)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Amboseli Serena Safari Lodge offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7997

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

AMBOSELI LODGE
AMBOSELI LODGE SAFARI
AMBOSELI SAFARI
AMBOSELI SAFARI LODGE
AMBOSELI SERENA LODGE
AMBOSELI SERENA SAFARI
AMBOSELI SERENA SAFARI LODGE
SERENA AMBOSELI
SERENA AMBOSELI SAFARI LODGE
SERENA LODGE AMBOSELI
Amboseli Serena Safari Hotel Amboseli National Park
Amboseli Serena Safari Lodge Hotel
Amboseli Serena Safari Lodge Amboseli
Amboseli Serena Safari Lodge Hotel Amboseli

Amboseli Serena Safari Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 31 reviews
Rating 8 - Good. 11 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia seemingly did not pass my message to the Serena regarding my request for an airstrip transfer.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated. As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday. The food offered in the buffet was tasty and enjoyable. On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.

10/10 Excellent

Margaret

Stayed 2 nights in May 2023

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities of the Hotel are nice, although the parking space is insufficient. Good options for food, very polite staff.
Stayed 1 night in Apr 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great destination along our south Kenya journey The meals were delicious, the staff absolutely heart warming and the rooms were adorable.
Stayed 1 night in Feb 2022

10/10 Excellent

Shahin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent as always
Beautiful Kilimanjaro with flamingos
Stayed 1 night in Jan 2022

8/10 Good

Padmaja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and nice. I would have gone for all five stars except a couple things - the Expedia reservation did not show up on their system and was a bit of a concern for us after traveling for 4 hours from Nairobi . But the staff handled it well while we had our lunch. No adapters for charging phone etc. in the room. We ended up using one to charge 5 different devices
Stayed 2 nights in Dec 2021

10/10 Excellent

Jamison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!!!! Beyond our expectations! The grounds are beautiful!! You feel like you are in the middle of a garden, with monkeys and babboons running around, so lock your doors! Pretty amazing to walk to dinner and see an elephant at a distance that I could easily pass him a soccer ball!! I wish we had had more time there as we only stayed one night!!! The staff was so hospitable. And I cannot even say enough about the food!! All you can eat buffet spreads for breakfast, lunch, and dinner!!!
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Favourite Serena Lodge
This is not my first or last time staying at this property. It's always a pleasure to return here, friendly staff and great location make it a reliable lodge while visiting beautiful Amboseli.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best food in town
Great place to stay Clean, friendly In the middle of the Park And best food in town
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
This is a wonderful place. That’s not just because of the stunning location and accessibility of game drives which are out of this world. It’s because the service is very good, everyone seems to know what they should be doing, and are attentive, without being obsequious.
Stayed 3 nights in Aug 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Perfect location.
Stayed 2 nights in Jul 2018

10/10 Excellent

Alan, Kensington, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful safari lodge near Mt. Kilimanjaro
The dry season, September - October, is a wonderful time to visit Amboseli Serena Safari Lodge. The animals are congregated around the wetlands, and you won't find any better game viewing anywhere. The hotel is beautifully designed and maintained, and very well managed. We cherish the time we spent just observing the game from the veranda of the lodge.

8/10 Good

DAVID, EDINBURGH UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but still value for money
First stayed here over 30 years ago and was pleasantly surprised that it retained all its charms with obvious success in maintaining the fabric and quality of the public and private spaces.

10/10 Excellent

vanessa, Saginaw, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go: You Deserve the Best
The staff was exceptional in their professional demeanor and beyond friendly. The rooms spacious and more cottage like than hotel room format. The food was always a culinary dream and well presented.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Lodge
The Serena Amboseli is a comfortable lodge, perfect for a family get-away. The food was good and there was a wide spread of Indian, African and Western dishes. The service was good and the staff were very friendly and accommodating with my toddler.

2/10 Terrible

Neil, Suffolk

Liked: Property conditions & facilities
Disliked: Room comfort
Rip-Off Hotel - beware!
This hotel is geared to pre-packaged holidays rather than booking direct like we did. The hotel make no mention in their details that game-drives are an extra cost, the charges for which are $80 per person for 2 hours which for a family of four like us is very expensive. The lodge also charge to pick up up from the air strip 15 mins away. That's $40 per person each way! So in effect your taxi to and from the hotel is $320 for a family of four... and you have no choice! The hotel itself is OK. It's not nearly as good as Sernena Nairobi or Serena Beach Mombasa (neither of which rip off their guests). The rooms are fairly basic i.e. no TV, no tea and coffee etc. They are clean but mosquitoes are a problem. The restaurant is a cattle market set up in refectory style seating that is very packed at dinner time. One reason for this is that the whole hotel has to complete dinner in 90 mins which is a challenge. So net service is not great even though the staff are generally friendly. Unless you are taking an organised tour that passes through here briefly I would recommend the mara lodges i.e. Explorer or Intrepids which look expensive but when you account for everything are actually cheaper and provide a far more superior service. These are bookable through Exedia and do not charge extras. They also make it clear you have to pay your game fees for being in the park. Again another omission from Serena Lodge. Overall a let down for Serena Group which I strongly recommend avoiding.

8/10 Good

Gijsbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great lodge
Have managed to visit this park just before a business trip. Had time only for 1 night. Great people, friendly and willing to help.Food was good, although lunch and dinner are almost the same.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in the bush
Outstanding experience which we expect from a Serena hotel.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vandenberghe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima verblijf voor 2 nachten in september
We zijn zeer tevreden met ons verblijf in dit hotel voor 2 nachten in september. Personeel is zeer gedreven en vriendelijk. We hebben er zeer goed gegeten, vooral het uitgebreid assortiment groenten en lekker curry’s maken het top! Aan het hotel geen wilde dieren, maar in het park des te meer rond de waterpartijen. De kamers zijn niet echt ruim en hebben voldoende comfort. Wel geen kluisje of frigo. Temperatuur in september is niet te warm, dus ontbreken van airco was geen probleem.
Stayed 2 nights in Sep 2023