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5 Mar 2020 by Guest Relations
Dear guest, Thank you for sharing your feedback, this is highly appreciated. I'm happy to read that you enjoyed your stay ith us and that we could meet and exceed your expectations! Please consider us again for another great stay in Amsterdam!
22 Oct 2023 by The Front Office Team
Dear Andrea,We're sorry to hear that you found the reception and cleaning staff inadequate during your stay. We strive to provide a high level of service, and your feedback is valuable to us in identifying areas for improvement.If you have any specific concerns or issues that you'd like to address, please don't hesitate to share them. We take guest feedback seriously and use it to make necessary changes and improvements.We hope that despite the challenges you faced during your stay, you were able to enjoy other aspects of your visit to Amsterdam. If you choose to stay with us again in the future, we'll work hard to ensure a better experience. Thank you for sharing your thoughts.Kind regards,
11 Aug 2023 by Corendon Amsterdam New-West
Dear Rudy,Thank you for sharing your experience with us .We are pleased to read that you enjoyed your stay.We hope to welcome you again.Kind regards,Guest Relations -
21 May 2023 by Corendon City Hotel
Dear Manuela,We are extremely sorry for the disappointing experience you had during your recent stay with us. Please accept our sincerest apologies for the issues you encountered with the bath towels, cleanliness of the bathroom, bed sheets, and shower. This is not indicative of the high standards we strive to maintain, and we deeply regret that we failed to meet your expectations.We understand your frustration with the reported issues not being promptly resolved. This lack of responsiveness from our team is unacceptable, and we sincerely apologize for the inconvenience caused. We will thoroughly investigate this matter and take immediate steps to rectify the communication breakdown within our staff to ensure that such incidents do not occur in the future.Regarding the delay in changing the bed sheets, we apologize for the oversight and any discomfort caused. We appreciate your patience and understanding, and we will reinforce our procedures to ensure that necessary actions are taken promptly when guests report any issues.Your feedback is invaluable to us, as it allows us to identify areas for improvement and implement corrective measures. We assure you that we take your concerns seriously and will address them promptly.We understand your disappointment and regret that your overall experience fell short of your expectations. We genuinely apologize for the inconvenience, frustration, and sadness this has caused you.We truly appreciate your feedback and your decision to bring these matters to our attention. We hope that you will give us another chance to regain your trust and provide you with the exceptional stay that you deserve. If you decide to stay with us again, please reach out to us directly so that we can personally ensure a flawless experience for you.Thank you for sharing your concerns, and we extend our deepest apologies once again.Kind Regards,Team Corendon
26 Apr 2023 by Pedro
Dear Raimo,Thank you for your feedback regarding the breakfast and our service-oriented staff. We are delighted to hear that you enjoyed our breakfast and found our staff to be helpful. We hope to welcome you back soon for another enjoyable stay at our hotel.Kind regards,Front Office Team
16 Apr 2023 by Pedro
Dear Claudia,Thank you for taking the time to leave a review. We are happy to hear that you found the rooms to be beautiful and the staff to be friendly. We take pride in providing excellent service to our guests and it is rewarding to know that we met your expectations.We hope to welcome you back to our hotel soon.Kind regards,Front Office Team
29 Apr 2023 by Pedro
Dear Anthony,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean and stylish. We appreciate your comments regarding the lack of windows in the rooms and the inability to adjust the temperature through the air conditioning system. We apologize for any inconvenience this may have caused.Regarding parking, we understand that the cost of parking can be a concern for some guests. However, we believe our rates are competitive for the area and we do offer alternative parking options nearby.We hope that despite these issues, you were able to enjoy your stay with us and explore the city. Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back in the future.Kind regards,Front Office Team
30 Dec 2022 by Corendon City Team
Dear Claudio,Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our breakfast price. We aim to provide all of our guests with a high-quality experience. We are glad that you have enjoyed your stay overall with us and we hope to see you again in the near future.Kind regards,Corendon City Team
16 Oct 2022 by Pedro
Dear Cedric,Thank you for taking a moment to share your experience at Corendon. Our team is so glad tohear that you enjoyed your stay.We look forward to seeing you again soon.Kind regards,Team Corendon
Corendon Amsterdam New-West, a Tribute Portfolio Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Corendon Amsterdam New-West, a Tribute Portfolio Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. This 4-star Amsterdam hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Corendon Amsterdam New-West, a Tribute Portfolio Hotel offers 263 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Mondi Amsterdam New West – This restaurant specialises in Caribbean cuisine and serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Guests aged under 18 years old are not allowed in the swimming pool or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages and facials. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Slippers and proper swimwear are required in the sauna.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a deadlock in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.
