4/10 Poor
Madelyne
22 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Beautiful building but discriminatory policies
The hotel profile says "parking available". The website has a whole page devoted to parking. But they don't tell you that it's 75 a night. Nor that they make no concessions at all to disabled drivers. We were told we could park in a public car park a 400m walk away for 40 a day but with mobility issues, that wasn't a solution for us. We complained and after much heated discussion, we were promised a discount when the hotel manager came in on the Monday but in the end no such discount was offered, by which time our car had been in the car park for 2 nights. Profiteering, pure and simple.
The hotel admits that it discriminates against disabled people in its practises ("we treat all guests the same", which is tantamount to discrimination and breaches Dutch law in failing to make reasonable accommodation for disabled customers) and justifies its position on the basis that to park on the street costs €150/day. Also, if you find steps difficult (we don't, fortunately), the disabled entrance is in a separate area and on the whole, the hotel really isn't suitable for you.
It's a real shame because the building is an absolute delight - which is why we have given 2 stars. It's an early Art Deco gem and if you love that design, this is the place for you. The details on the interior in particular are worth seeing. Also the room was wonderful but there's no a/c, be warned. It's just a shame about the service and the policies of the management, which ruined the experience for us.
Madelyne
Stayed 3 nights in Aug 2024