2/10 – Ungenügend
JP B., Albuquerque, NM
30. Nov. 2023
Gut: Sauberkeit
VRBO Support Review
This is more about VRBO's support process than the site. The site is no longer. Without sharing details on the legal issues of this site and this host, I'll say it was far and away the worst experience with a VRBO site for us. VRBO support made it right across the board. VRBO support was there for us on night one when we had difficulties reaching the host, and they were there over the next week standing behind their guarantee policy. End of the story we were made whole and I appreciate VRBO for making things right. I truly expected the site host to take the money and run. We've been using VRBO for years and despite this being a disaster on the lodging front for this trip, we're already planning our next trip because I'm confident VRBO has our back if things get weird.
Hard to give a rating to a site that's no longer. I doubt anyone will read, but I'll give VRBO 5 stars, just not this trip or site.
JP B.
Aufenthalt von 2 Nächten im November 2023