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SureStay Plus Hotel by Best Western AC LUXE Angeles City

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western AC LUXE Angeles City

Outdoor pool
Exterior
Superior Room, 1 Queen Bed, Non Smoking (Shower Only) | Minibar, in-room safe, desk, laptop workspace
Lobby
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
8-3 Surla St, Angeles City, 2009
  • Casino Filipino
    6 min walk
  • Walking Street
    6 min walk
  • Bayanihan Park
    9 min walk
  • Angeles City (CRK-Clark Intl.)
    21 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Shower Only)

Deluxe Room, 1 King Bed, Non Smoking (Shower Only) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Shower Only)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Shower Only)

Superior Room, 1 Queen Bed, Non Smoking (Shower Only) | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking (Shower Only)

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking(Shower Only)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking(Shower Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking(Shower Only)

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking(Shower Only)

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Plus Hotel by Best Western AC LUXE Angeles City

Hotel with free parking, a short walk to Walking Street
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
SureStay Plus Hotel by Best Western AC LUXE Angeles City offers 56 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western AC LUXE Angeles City. During your stay, you're just a quick walk from Walking Street. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • Within a 15-minute walk of Walking Street and Clark Freeport Zone
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

Public spaces have free WiFi. The business-friendly SureStay Plus Hotel by Best Western AC LUXE Angeles City also features an outdoor pool, concierge services, and 24-hour room service. Free self parking is available.

This 3.5-star Angeles City hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
SureStay Plus Hotel by Best Western AC LUXE Angeles City has a restaurant on site.
24-hour room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: PHP 300 for adults and PHP 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at SureStay Plus Hotel by Best Western AC LUXE Angeles City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PHP 20.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately PHP 300 for adults and from PHP 300 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

SureStay Plus Hotel by Best Western AC LUXE Angeles City Hotel

SureStay Plus Hotel by Best Western AC LUXE Angeles City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 110 reviews" "
Rating 8 - Good. 36 out of 110 reviews" "
Rating 6 - Okay. 12 out of 110 reviews" "
Rating 4 - Poor. 2 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Good breakfast at a good price. Close to walking street without the noise/traffic.
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2024

10/10 Excellent

Gino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Angeles
Clean hotel. Good location to walking street and food.
Stayed 5 nights in Jun 2024

6/10 Okay

James, Converse

Liked: Cleanliness, staff & service
The place is nice for a short trip.
Stayed 2 nights in May 2024

8/10 Good

Micheal

Stayed 8 nights in May 2024

10/10 Excellent

Benedicta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 4 nights in Apr 2024

4/10 Poor

Bruce

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Be very wary here. Great staff, lots of problems
The staff are amazing and wonderful! We ultimately were in a room that was very comfortable. Here are the issues with this place: 1)Our first room had no hot water; 2) Many of the alternative rooms smelled like raw sewage on a rainy night. You MUST check your room before agreeing to stay; 3) Very weird checkout experience. I advised the front desk that I accidentally dropped a glass of water. I cleaned up the mess, but thought they should know a glass needed to be replaced (as a courtesy). The front desk response was that i needed to pay 200 pesos ($4 US) before I could leave to replace the 40 cent glass. In years of extensive travel I have never been at a hotel so weird and petty. I advise considering other options in Angeles before choosing this hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Oliver

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Estela

Stayed 4 nights in Nov 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that the Wifi did not drop out, the cleaners would video tape themselves cleaning the rooms which is good for security purposes. the indoor pool looked very nice. My only concern which is in no way a fault on the Hotels end was that the street locals would try petty theft tactics
Stayed 3 nights in Nov 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
I would like to say that the staff was the friendliest of the hotels that i have stayed in the entire country. The hotel was undergoing some improvements that made rating it any higher a bit improbable. I think a higher rating scale would improve the ratings by me. At any rate my overall rating would be about 4.3 or 4.4.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one.
Was a great stay Rio and Ed where very helpful. The room was clean. Parking was a bit problematic as they are limited. Hotel is right infront of the road so not much parking spot. But overall it was a pleasant stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

jamarquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Was Really helpful and a pleasure to speak with. Everything was in walking distance as well. Will definitely stay here again 9/10

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the entire staff to be really nice. Particularly I want to thank Eds, Lorna, Kris, and Sandra for being so helpful during my stay. I would definately stay there again. :)
Stayed 17 nights in Aug 2023

8/10 Good

Vellie

Liked: Cleanliness, staff & service, amenities
It is roomy and well laid out but the lights and air conditioning units were not working well. Superior services of the staff to name a few: Roze, Sandra, Mike, Eds, Lorna and Joel. The breakfast food is so greasy but the attendant is quick and respectful.
Stayed 3 nights in Aug 2023

10/10 Excellent

troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff so friendly and they know me by name. If I needed anything they were there. They kept my room clean, fresh towels. I will come here again. The prices was good when I booked the room. If any of my friends decide to come to the Philippines In Angeles city I definitely will recommend this hotel to them. Also I think every staff member should be rewarded from morning to evening shifts. If any person that stayed here and gave a bad review they’re are lying!! Once again this place is awesome!!!
Stayed 5 nights in Aug 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay in spacious, modern and clean rooms. Comfortable bed, good shower and decent wifi. The gem of the stay was the staff, always friendly and helpful even going out of their way to help with a few things I needed to do.
Stayed 7 nights in Aug 2023

10/10 Excellent

Micaela

Liked: Cleanliness
Comfy beds!
Stayed 3 nights in May 2023

8/10 Good

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
I feel the staff could have been better utilized. During my stay there seemed to be idle staff members congregating around the facility with very little guidance from management. It began to get ackward swimming in the pool while eight staff members are either staring at you fron the balcony or the kitchen area. Also the staff members who work by the bar and kitchen should receive additional training on proper hygene practices. While I was eating my meal I witnessed one of the staff popping their pimples while looking at his reflection in the mirror by the bar. It was quite unappetizing.
Stayed 11 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Quiet and comfortable. Very friendly and professional staff. The pool was a nice feature.
Stayed 2 nights in May 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SureStay is totally awesome. The staff is friendly and courteous. The property is well maintained. Would highly recommend SureStay.
Stayed 10 nights in Feb 2023

2/10 Terrible

Manoj

Disliked: Staff & service
Stayed 8 nights in Feb 2023

10/10 Excellent

Harold

Stayed 1 night in Feb 2023

10/10 Excellent

GENE

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay!! The WiFi very slow. Okay location.
Stayed 3 nights in Jan 2023

10/10 Excellent

William

Stayed 1 night in Dec 2022