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Hotel Panchoy

3.0 star property

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Photo gallery for Hotel Panchoy

Exterior
Reception
Lobby sitting area
Terrace/patio
Comfort Double Room, Mountain View | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk
  • Laundry

Explore the area

Map
1ra Avenida Norte #5A, Antigua Guatemala, Sacatepequez, 3001
  • Casa Santo Domingo Museum
    ‪2 min walk‬
  • Central Park
    ‪5 min walk‬
  • Antigua Guatemala Cathedral
    ‪6 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪39 min drive‬

Room options

View all photos for Comfort Triple Room, Multiple Beds, Mountain View

Comfort Triple Room, Multiple Beds, Mountain View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Comfort Triple Room, Multiple Beds, Mountain View

  • 25 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Comfort Double Room, Mountain View

Comfort Double Room, Mountain View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Comfort Double Room, Mountain View

  • 20 sq m
  • Sleeps 5
  • 2 Double Beds OR 2 Double Beds and 1 Single Bed

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About this property

Hotel Panchoy

Colonial hotel with spa services and 24-hour front desk
A snack bar/deli, coffee/tea in a common area and spa services are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, a fridge in a common area and concierge services are on-site. Change of towels is available on request
Hotel Panchoy offers 28 accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate dining areas and includes desks. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and first-run films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Panchoy. During your stay, you're just a quick walk from Casa Santo Domingo Museum. Features include free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 4-minute walk from Casa Santo Domingo Museum and 6 minutes on foot from Antigua Guatemala Cathedral
  • Airport, beach and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. WiFi is free in public spaces. An area shuttle within 1 kilometres and an airport shuttle (available 24 hours) are available for a fee. Spa services, a terrace, and a vending machine are also featured at Hotel Panchoy. A complete renovation of Hotel Panchoy was completed in May 2021.

Smoking is allowed in designated areas at this Colonial Antigua Guatemala hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 kilometres
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:00 AM for a fee: USD 7 for adults and USD 6 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1965
  • Colonial architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - May 2021

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 7 for adults and from USD 6 for children
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 10 per night (1312 ft away)
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Panchoy offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

HOTEL PANCHOY Antigua Guatemala
PANCHOY Antigua Guatemala
PANCHOY
Hotel Panchoy Hotel
Hotel Panchoy Antigua Guatemala
Hotel Panchoy Hotel Antigua Guatemala

Hotel Panchoy Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 238 reviews
Rating 8 - Good. 68 out of 238 reviews
Rating 6 - Okay. 28 out of 238 reviews
Rating 4 - Poor. 14 out of 238 reviews
Rating 2 - Terrible. 11 out of 238 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very helpfully staff
Stayed 3 nights in Mar 2025

6/10 Okay

saul

Travelled with family
Liked: Staff & service

Good for price

Great location, old facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Christa

I cancelled this reservation in December about 2 days after United Air changed my flight times. I no longer needed the room for Dec. 23 as I will not be arriving in Antigua until Dec. 24th and have accomodations else where for my time in Antigua. I requested a credit amount for the room which has not been issued. Please attend to this as soon as possible. Thank you. I notified the hotel that I did not require the room for Dec. 23, 2025
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was terrific from our first contact, to arranging transport, and always making us feel welcome. Rooms are spacious and well cared for. Appreciated the mini-refrgerator too.
Stayed 2 nights in Jan 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
‘
Stayed 3 nights in Jan 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Ruben

Stayed 2 nights in Dec 2024

6/10 Okay

Claudia

Travelled with family
Stayed 1 night in Dec 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tv didn’t work and was not a flat screen. It was an antique. Bed was hard as the floor.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verboly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Verboly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was exceptional, the staff was friendly, hotel was very clean and very good location to bakery San Antonio, Dominos pizza and mini store with snacks and essential needs. I will stay here again. The only thing that I didn’t like was the fact that they don’t have parking lot so I had to go around the corner and had to pay 150 for two nights in dollars this will be equivalent to $15 witch is not bad but should be included on the hotel price. Other than that all was amazing.
Stayed 1 night in Dec 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, and the stuff super nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 2 nights in Nov 2024

4/10 Poor

Reina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice!
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. Stayed for 2 days before our flight home. The staff was so helpful and kind, the rooms were perfect, the location was wonderful. I would definitely stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

Magali

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help me find a lost earring.
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, and great location. Will definitely stay here again if I'm ever in Antigua.
Stayed 3 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
Una de las encargadas de la recepción fue poco amable y bastante mentirosa. A la par del hotel hay un bar restaurante con musica a alto volumen hasta las 11:00 pm, lo que crea algo de incomodidad si se quiere ir a descansar temprano.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property we had a very nice stay
Stayed 1 night in Oct 2024

4/10 Poor

Jodell

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property was located in a convienent area. Coffee was always available and there were nice places outside to sit and talk. Howoever when there was an issue reception convNoeniently forgot how to speak English. The rooms had a vent that was pouring out some white stuff which made one of the guests sick. We do not know what it was for all we could find out it might have been toxic. Noise was terrible. Children running an screaming until after midnight. Music loud and obnoxious all weekend long. I will not stay there again.
Stayed 3 nights in Oct 2024

8/10 Good

Ashmeen, san Bernardino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The room does need a mirror outside the bathroom. Also there were people outside our room who were being really loud outside our room and no one intervened. Other than that, the room was spacious and clean. TV does need an ungrade. The area around the property was great. Good restaurants and bars and lots to do.
Stayed 2 nights in Oct 2024