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Hotel Docklands

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Docklands

Exterior
Point of interest
Point of interest
Lobby
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Kempischdok - Westkaai 84-90, Antwerp, 2000
  • Port of Antwerp
    5 min walk
  • Museum Aan de Stroom
    11 min walk
  • De Keyserlei
    20 min walk
  • Antwerp (ANR-Antwerp Intl.)
    22 min drive

Room options

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Standard Double Room, Balcony

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for City Twin Room

City Twin Room | Egyptian cotton sheets, in-room safe, desk, laptop workspace

City Twin Room

  • 16.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Economy Room, 1 Queen Bed

Egyptian cotton sheets, in-room safe, desk, laptop workspace

Economy Room, 1 Queen Bed

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Egyptian cotton sheets, in-room safe, desk, laptop workspace

Superior Double Room

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for City Double Room

City Double Room | Egyptian cotton sheets, in-room safe, desk, laptop workspace

City Double Room

  • 16.5 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Docklands

Eco-certified Antwerp hotel in De Kaaien with a bar
Along with a bar/lounge, this smoke-free hotel has conference space and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, express check-in and express check-out are on-site.
Hotel Docklands offers 38 accommodations with a safe and a hairdryer. Beds feature Egyptian cotton sheets. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Antwerp hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Docklands, you're just a quick walk from Port of Antwerp. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Port of Antwerp and 11 minutes on foot from Museum Aan de Stroom
Hotel Docklands offers its guests a vending machine, tour/ticket assistance, and laundry facilities. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Hotel Docklands also features dry cleaning/laundry services, express check-in, and express check-out.

This 3-star Antwerp hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8:00 AM to 11:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 19 per night); reservations required

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 17.50 per person
  • A bar/lounge

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 AM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 35
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17.50 per person
  • Nearby parking fee: EUR 19 per night(49 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 35 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Best Western Docklands
Best Western Docklands Antwerp
Best Western Hotel Docklands
Best Western Hotel Docklands Antwerp

Hotel Docklands Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 66 out of 214 reviews" "
Rating 8 - Good. 98 out of 214 reviews" "
Rating 6 - Okay. 37 out of 214 reviews" "
Rating 4 - Poor. 9 out of 214 reviews" "
Rating 2 - Terrible. 4 out of 214 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 3 nights in Jul 2024

10/10 Excellent

Jai

Stayed 2 nights in May 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Carsten

Stayed 3 nights in Apr 2024

8/10 Good

O

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service
Excellent service from the staff. Very nice entry system through the phone. Unfortunately the pillows were square and not comfortable. The mattress has no springs was just one big marshmallow. Once you sink in there's no escape.
Stayed 4 nights in Feb 2024

8/10 Good

Alexander

Stayed 1 night in Mar 2024

10/10 Excellent

Josée

Stayed 2 nights in Sep 2023

8/10 Good

VDE TRADE SERVICE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

M C E L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the coolest area of Antwerp
Great place with friendly staff and delicious breakfast
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Definitely recommended 3 star hotel
Great location, very quiet room. Breakfast and service both excellent… This hotel was cleaner and more friendly than some better ‘star’ hotels that I’ve stayed in - a really great option for a weekend in Antwerp!
Stayed 2 nights in Sep 2021

2/10 Terrible

Leonid

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat Stay
Great check in and comfortable weekend trip to Antwerp.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel Review
My stay was good, I would have preferred to have a double bed like I asked for but I was told that there was none available even though there only seemed to be 5 people in the hotel. Also improve the breakfast as it is rather expensive for what you get.
Stayed 4 nights in Nov 2019

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very good service - especially Jimmy at the front desk
Stayed 3 nights in Sep 2019

8/10 Good

Diaz, Kalmthout

Liked: Cleanliness, staff & service, room comfort
Good night’s sleep and friendly staff
We spent the night in this up & coming neighborhood that has seen a complete overhaul in recent years. Still quite some construction areas left but it didn’t bother us at all. We got the queen double at the end of the hall which I think is a bit larger with additional seating area, very spacious. The room was clean and holds most amenities but (I think) lacks air conditioning because they provided a ventilator in the closet. We didn’t try breakfast so no idea what that was like. The check in was a breeze and the receptionist was very helpful and friendly. If you arrive by car, remember that they don’t offer parking space of their own but you park (partially paid) in the surrounding area. All in all a good stay, slept well, 3 star hotel rating is accurate as (bath)rooms feel a bit dated, but clean and complete.
Stayed 1 night in Aug 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Quiet hotel, felt safe staying there alone. Friendly service
Stayed 2 nights in May 2019

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiting Antwerp
Very comfortable, good breakfast. Large amount of building going on in the vicinity so some noise. A little out of the town
Stayed 1 night in May 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for my needs and very good food in the breakfast area. Good Wi-Fi and great staff to help.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für diese Preisklasse ein sehr gutes Hotel. Sehr netter Empfangschef, sehr(!!) bemüht mir ein Taxi zu ordern (dauerte trotzdem 60min, eine Frechheit!!!). Zimmer nach hinten raus, sehr ruhig. Würde wieder kommen.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Andrew, Kent UK

Liked: Cleanliness, staff & service
Both Good and Bad.
OK the staff are nice, very nice, I can't fault them. Very friendly and helpful...however... The pillows have to be the worst I have slept on in a long while at a hotel.. No choice of soft or hard here.. Just lumpy. The wallpaper was coming off the wall above the bed. And the tray for the kettle, which actually is the kettle base, didn't have a cable long enough to reach the plug socket on the side of the room where it was placed.. So why bother putting it there? I had to relocate it to the desk on the other side. Some of the curtain rings were off the curtain rail, as a result the room wasn't as dark as it might have been, and I do like a dark room.. Other than that it was fine... None of these things are big enough to put me off staying again. The breakfast is better than the local competition, nicer surroundings and served until a more civilised time at the weekend. And the staff were nice .. Did I mention that? Which I guess means that most of my criticism must land with the hotel company and not with the staff who are great. So I'd stay there again. Be aware that the whole area is undergoing major major infrastructure and building works at the moment, probably for another year. Getting around can be a bit long winded.. And they even give you ear plugs in the rooms in case it gets noisy.. See I told you.. Nice staff.
Stayed 3 nights in Feb 2018

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel stayed last year too. shame about the building work going, will be staying again next year so will improve the area. Few bars cafe around so food and drink available.
Stayed 2 nights in Nov 2017

8/10 Good

jerry, Darlington. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities
Lovely hotel in walking distance to Central Antwerp
Stayed 1 night in Nov 2017

8/10 Good

Jerry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, within an easy walk to lots of bars
good hotel in easy walking to central Antwerp and lots of restaurants in easy reach
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Well located hotel for the maritime quarter
Unfortunately it's mosquito season - who would have expected it in Antwerp in September! Rooms have no air conditioning so balcony door left open and I suffered from mosquito bites (as did other guests, even on the 5th floor). It's also noisy due to traffic but also major building site in the road opposite. (The hotel does provide ear plugs as a matter of routine.) There is no computer in the lobby for guest use (contrary to information in the visitor information book)
Stayed 2 nights in Sep 2017