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Hotel Carrizal Spa

3.0 star property

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Photo gallery for Hotel Carrizal Spa

Hot springs
Chapel
Billiards
Reception
Hot springs

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Parking included

Explore the area

Map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647
  • Nace el rio
    ‪36 min drive‬
  • Chachalacas Beach
    ‪39 min drive‬
  • Plaza Las Americas Mall
    ‪40 min drive‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪43 min drive‬

Room options

View all photos for Campestre

Campestre | Laptop workspace, blackout curtains, bed sheets

Campestre

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Laptop workspace, blackout curtains, bed sheets

Superior Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Carrizal Spa

Family-friendly hotel with 2 restaurants and 8 outdoor pools
2 restaurants, 8 outdoor pools and a full-service spa are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a rooftop terrace and WiFi in public areas.
Hotel Carrizal Spa offers 53 accommodations, which are accessible via exterior corridors and feature blackout curtains. Bathrooms include a shower. Housekeeping is provided on a daily basis.
8 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Carrizal. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily. There are hot springs open between 8:00 AM and 7:00 PM.
At Hotel Carrizal Spa, you'll find features such as free self-parking, plus 8 outdoor pools and 2 restaurants.
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Take a swim in the 8 outdoor pools
  • Indulge with massages or hydrotherapy at Carrizal
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes hot springs, zip-lining and hiking/biking trails
  • 20.6 miles (33.1 km) from Saint Francis Municipal Market and 20.6 miles (33.2 km) from Actopan Church
  • Airport shuttle service available for a fee
As a guest of Hotel Carrizal Spa, you'll find a full-service spa, hot springs, and 8 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

There are 2 meeting rooms available. A rooftop terrace, spa services, and barbecue grills are also featured at the family-friendly Hotel Carrizal Spa. Self parking is free.

This 3-star Apazapan hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:30 AM to 12:30 PM.
Hotel Carrizal Spa has 2 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Rafting
  • Ziplining

Family friendly

  • 8 outdoor pools
  • Highchair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 39 ºC
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Carrizal Spa

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 150 to 200 for adults and MXN 70 to 120 for children
  • Fee for wireless Internet in public areas: MXN 15 (for 2 hours, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Hot springs access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carrizal Spa Apazapan
Carrizal Hotel Spa Apazapan
Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel
Hotel Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel Apazapan

Hotel Carrizal Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 6 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 6 out of 31 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of nature
Stayed 1 night in May 2024

4/10 Poor

Alejandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023

2/10 Terrible

roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen
Stayed 2 nights in Nov 2024

10/10 Excellent

Eri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de árboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día están listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca.
Stayed 1 night in Jun 2024

10/10 Excellent

Cesia Raquel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias.
Stayed 1 night in Jun 2024

8/10 Good

Magali

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bonito pero sencillo las aguas termales y las albercas están bien pero el restaurante está muy caro y a la comida le hace falta sabor
Stayed 1 night in Jun 2024

2/10 Terrible

Rafael

NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS
Stayed 1 night in May 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Yo reservé en hotel carrizal spa. Y según ellos eran una cabaña,
Stayed 1 night in Feb 2024

10/10 Excellent

Eri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo ir a descansar, disfrutar de la naturaleza y aguas termales, compartir momentos de tranquilidad.
Stayed 1 night in Jan 2024

6/10 Okay

OFELIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Instalar módem la recepción
En administración no tenía registro de que ya había pagado mi reservación. Me hicieron ir a comprar una tarjeta con internet. Dado que haya no hay servicio Telcel para descargar mi comprobante de pago. Deberían instalar internet en la administración para mejorar el servicio
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

Travelled with family
Liked: Property conditions & facilities, room comfort
Deberían mejorar
El balneario es bonito, el hotel se ve algo descuidado, la atención en recepción la califico de mala ya que la persona a cargo te da la información como si la estuviera recitando, No dejan shampoo en el baño. No hay internet, y si quieres tenerlo, hay que ir al balneario y pagar por él. Reservé dos noches pero solo estuve una. Recomiendo el balneario
Balneario
Stayed 2 nights in Jul 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
las aguas termales es lo mejor
Stayed 1 night in Oct 2023

10/10 Excellent

Eri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito ambiente, el lugar es excelente para relajarse en medio de la naturaleza, Pudimos disfrutar de jugar, nadar, comer, observar, Todos son muy amables. Regresamos sin duda
Stayed 1 night in Oct 2023

6/10 Okay

Uriel

Stayed 1 night in Sep 2023

2/10 Terrible

Jorge Alberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación mala, nos estaban dando una dónde no tenía ni tv, ni clima y ni wiffi tienes q pagar 15 pesos x unos minutos de internet q no sirven y aparte no señal hay donde está ubicado. Y tienes que comprar internet y aparte en ineficiente.... La verdad yo no volvería a regresar aunque nadamás fueran las únicas aguas termales muy mal todo
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien y excelente estancia
Stayed 2 nights in Aug 2023

10/10 Excellent

Javier

Stayed 2 nights in Aug 2023

6/10 Okay

Berenice Cristal

Disliked: Cleanliness, staff & service, property conditions & facilities
En las fotos las instalaciones se ven mejor , la verdad las albercas muy sucias . Las habitaciones son muy muy básicas y para mi gusto les falta mantenimiento. Eso de que el balneario sea público , está horrible Y las aguas termales huelen muy feo
Stayed 1 night in Aug 2023

6/10 Okay

Francisco David

No dejan salir a las 3 de la tarde como antes muy mal
Stayed 1 night in Jul 2023

10/10 Excellent

María

Stayed 1 night in Jun 2023

2/10 Terrible

pacoreyes1363@gmail.com

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Melisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
La naturaleza, el aire libre
Stayed 1 night in Apr 2023

10/10 Excellent

Alma Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo es increible. Ideal para descanso. Seguro regresaremos con mucho gusto. 😊