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Alena Hotel

2.5 star property

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Photo gallery for Alena Hotel

Outdoor pool
Basic Double or Twin Room, 1 Bedroom, Non Smoking, Sea View | Free WiFi, bed sheets
Exterior
Restaurant
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
aqaba fourth area, 00962791651118, Aqaba, Aqaba Governorate
  • Palm Beach
    ‪11 min walk‬
  • Aqaba Fort
    ‪19 min walk‬
  • Port of Aqaba
    ‪6 min drive‬
  • Aqaba (AQJ-King Hussein Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Triple Room

Classic Triple Room | Free WiFi, bed sheets

Classic Triple Room

  • Mountain view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Panoramic Townhome

Panoramic Townhome | Free WiFi, bed sheets

Panoramic Townhome

  • 27 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Basic Double or Twin Room, 1 Bedroom, Non Smoking, Sea View

Basic Double or Twin Room, 1 Bedroom, Non Smoking, Sea View | Free WiFi, bed sheets

Basic Double or Twin Room, 1 Bedroom, Non Smoking, Sea View

  • Sea view
  • Sleeps 2
  • 1 Single Bed

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View from property

Jordan Seasons Hotel

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (106)
The price is CHF 43
for 1 room
includes taxes & fees
2 Apr - 3 Apr
Jordan Seasons Hotel

About this property

Alena Hotel

Ski-in/ski-out hotel with outdoor pool
With direct access to the slopes, Alena Hotel makes guests feel at home with amenities such as a sauna and an outdoor pool.
Alena Hotel offers 51 air-conditioned accommodations, with complimentary bottles of water. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool and a sauna.
During your stay at Alena Hotel, you're just a quick walk from Sharif Hussein bin Ali Mosque. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge and luggage storage
  • On-site recreation includes a sauna and ski-in/ski-out access
  • Within a 15-minute walk of Sharif Hussein bin Ali Mosque and Early Islamic Ayla
  • Beach shuttle service available for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Alena Hotel offers its guests an outdoor pool, ski-in/ski-out access, and a sauna. Alena Hotel also features concierge services, a front desk safe, and a lift. Self parking is free.

Smoking is allowed in designated areas at this Aqaba hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 10:00 AM.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: JOD 5 for adults and JOD 5 for children
  • A coffee shop/cafe
  • Private picnics
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Ski-in/ski-out access

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Alena Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JOD 5 for adults and from JOD 5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

ALENA hoterl

Alena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 30 reviews
Rating 8 - Good. 9 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s not recommended it and the stuff was amazing😍
Stayed 3 nights in Oct 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Aug 2024

10/10 Excellent

Reem

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very good staff
Stayed 1 night in Aug 2024

6/10 Okay

Muhammad

Travelled with family
Liked: Staff & service
The breakfast was not good and limited to few items
Stayed 1 night in Jun 2024

8/10 Good

wael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the shower area
Stayed 2 nights in May 2024

10/10 Excellent

Shanera

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean establishment.
Stayed 1 night in Feb 2024

6/10 Okay

Beverley

On our second day we made our way to the rooftop for breakfast. There was no breakfast there so we went to reception and asked why. The receptionist said that they were having the kitchen renovated so we would have to walk to the sister hotel for breakfast. I explained that we should have been notified of any planned works and disruption before we arrived and given the option to change our plans. She just said sorry. We walked to the sister hotel and I raised the same points to the manager there, he just said sorry too. We would have cancelled and booked a different hotel had we know of this planned disruption before we left the uk
Stayed 4 nights in May 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and helped me with translations many times during our stay.
Stayed 5 nights in Sep 2023

10/10 Excellent

Mimi, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating
Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Stayed 1 night in Jul 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service
Hotel is fine. Worked for our family of 5 - decent place to rest for the night. Beds are comfortable and clean. Shower has hot water and great pressure, although they really need to fix the doors so that water doesn’t run everywhere. If you need a clean room on a budget, this is your place.
Stayed 1 night in May 2023

8/10 Good

Daniel, Holt

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We stayed in the Panoramic Townhome, which is basically two hotel rooms, not connected, each with a king-sized bed and a twin bed. The room looked like the photos and was nice. The Expedia description says that the Panoramic Townhome has a sea view, but apparently some do and some don’t. We were assigned a room without, and the hotel said they had no sea views available and would not discount the room, as they consider that it was Expedia’s problem, not theirs. The map on the Expedia description gave a completely different location, but luckily I found this before I went. There were other inconsistencies on Expedia as well. The pool was very small and very cold, and the window was too dirty to see the view, but the view from the rest of the terrace was very nice, and this is also where breakfast is served. The breakfast was very basic Arab breakfast, with a couple of odd dishes thrown in. Curb appeal was lacking, kind of a storefront deal with a lighted sign that blinked fast.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Shabana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a lovely stay here
Stayed 2 nights in Mar 2023

10/10 Excellent

wael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the sevice is very good
Stayed 2 nights in Feb 2023

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean no frills not a particularly pleasing view of the city
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel to stay in. Clean, comfortable, safe - would very much recommend.
Stayed 1 night in Oct 2022

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Brice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Alena Hotel
Nice hotel, great staff
Stayed 1 night in May 2024

2/10 Terrible

Yann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trop cher et très sale
Nous avions réservé un séjour de quatre nuits car notre vol arrivait à 2 heures du matin à Amman et nous souhaitions débuter notre circuit par Aqaba en ayant immédiatement accès à une chambre pour nous doucher et prendre le petit-déjeuner. À notre arrivée à 8 heures du matin, on nous a informés que le petit-déjeuner n'était pas inclus, malgré avoir déjà payé une nuit. Après avoir admis leur erreur, nous avons été surpris de prendre le petit-déjeuner dans un autre hôtel, car celui où nous étions ne le proposait pas. Cependant, le pire était à venir ! Notre fils de 4 ans a eu deux accidents de pipi au lit (oui, cela peut arriver !) et les draps n'ont pas été changés, nous avons même été réprimandés pour avoir demandé à refaire uniquement son lit puisque le ménage n'a jamais été fait durant notre séjour ! De plus, lorsque nous avons demandé à changer les draps pour le lit de mon fils, nous avons été accusés d'avoir mis le panneau "Ne pas déranger" sur la porte au lieu du ménage. Ceci était un mensonge que nous avons pu leur prouver avec leur vidéo surveillance. En conclusion, la chambre n'a jamais été nettoyée pendant notre séjour de quatre jours. Je déconseille fortement cet établissement, qui est le plus cher que nous ayons payé en Jordanie, et je compte le signaler au service client.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

assunta

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi verblijf en vriendelijk personeel. Als twee westerse meisjes die solo reisden hadden we beter iets in het toeristische centrum geboekt. We voelden ons, buiten het hotel, niet veilig. We hebben ons hotel dan ook maar voor 10 minuten verlaten. Jammer, want het personeel was zeer vriendelijk.
Stayed 1 night in Jul 2023

10/10 Excellent

Esteban

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, las instalaciones son muy muy buenas y el desayuno muy rico las habitaciones son muy cómodas y agradables
Stayed 1 night in Jul 2023