2/10 Terrible
Rasheed
Travelled with family and small children
6 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible experience. We thought its super nice at the beginning as we got upgraded from duplex one room to a duplex of two rooms however the heating in all rooms wasn't working (Dec 4th winter) up until we called the maintenance guy, also the water in the small room was disgusting it was mixed with white maybe sand and in the master room the bathroom was super smelly where the ventilation wasn't working and the sewage in the shower you can never use it because of the smell, the bathtub wasn't able to hold any amount of water so we couldn't relax if we wanted, anyhow we got the AC working on both Heat and cold yet the water was never fixed so we had to keep the water running for sometime so that the white foggy water is almost gone and the Terrace was not clean as the cleaner claimed (maybe they said that to kinda get a tip) and whenever I tried to communicate with the front desk (Friday morning shift) they were anything beside a front desk I would say a back office accountants not smiling not hospitable and just wanted to get rid of us on the other hand I would just really tip the concierge, the security guy and the valet those were the nicest and for the restaurant 7attouteh where we had our breakfast the hospitality was nice but the owner didn't like when we paid in a credit card and on the second day we kept calling them for a delivery but no response.. the bathroom beside apartment main door needed to be unclogged because it flooded water. **Won't recommend it to anyone**
Rasheed
Stayed 2 nights in Dec 2024