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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Indoor pool
Reception
Lobby
Lounge

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Pool
  • Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    3 min drive
  • Burntshirt Vineyards
    5 min drive
  • Saint Paul Mountain Vineyards
    6 min drive
  • Asheville, NC (AVL-Asheville Regional)
    13 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

3 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the pool at Cascades Mountain Resort, Ascend Hotel Collection. During your stay, you'll be within walking distance of Blue Ridge Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy American cuisine while dining at Old Orchard Tavern
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include a 24-hour business centre, 3 meeting rooms and a conference centre
  • On-site recreation includes 3 hot tubs -
  • Guests speak favourably about the pool and the clean guestrooms
  • Just a 3-minute drive from Blue Ridge Mall and 6 minutes from Saint Paul Mountain Vineyards
As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2100 square feet (195 square metres) and includes a conference centre. A terrace, a vending machine, and a garden are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available.

This 3.5-star Hendersonville hotel is smoke free.

Old Orchard Tavern – This restaurant specialises in American cuisine and only serves dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2,100 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6
Rating 10 - Excellent. 247 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 164 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had to run the hot water for about 5 minutes to get hot water Requested a wake up call. Didn't get it Hot tub out of service Restaurant and bar closed and out of service
Stayed 2 nights in Sep 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Melody

Travelled with family
Disliked: Amenities
Kids luv the pool
Stayed 1 night in Jun 2024

4/10 Poor

Paula

The outside needs a landscape and the hot tubs didn’t work and didn’t work last year.I was not satisfied this time staying here
Stayed 2 nights in Aug 2024

4/10 Poor

GRACE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property did not share that it was closing or being sold. There was no Wi-Fi nor any of the amenities shown except for the pool. This was an old hotel that ended up having a newer façade built around it, and so in the hallway, all the exhaust fans from the air in the room blew to the hallways making it extremely hot.
Stayed 1 night in Sep 2024

6/10 Okay

William

Stayed 1 night in Sep 2024

2/10 Terrible

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is the worst. The blankets were stained, mice got into our food, there was no WiFi, breakfast, or new towels. The hallways were hot, humid, and loud with the sound of the AC units. The inside lock was broken off, and the key cards had to keep being rekeyed. There was no working vending machine, and no other concessions. The pool was ok and the front desk personnel were nice. Other than that, do not stay here!
Stayed 3 nights in Aug 2024

10/10 Excellent

Zebulun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY DISAPPOINTED
To be honest, this location had none of the amenities as described. It did not have wifi, instead had random hotspots. The restaurant was shut down, and has been for quite some time. The hot tub was inoperable. The property needed to be cleaned up and have landscaping done. This use to be a really nice place to stay and visit. The quality of this location has went downhill dramatically. I definitely won't be staying at this location again, unless some big changes for the positive takes place.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
No. Just... no
Upon walking in the beautiful front Fountain is broken which should have been a sign . I go to the front desk she asks for my name we get the room situated . She tells me in the short conversation we have that the owners don't have any money and that they're selling out in the middle of September . I try not to think too much of it . Maybe she's just having a bad night? We get up to the room everything seems fine the kids go to the pool . Come bedtime though , There were stains on the bedspreads that were yellow but small and the sofa bed had what looked like blood stains and urine stains. I went to the front desk and asked what could be done. When the blonde front desk lady decided to get up and quit scrolling on her phone she looked up at me, clicked her teeth and said, ver batim "ok... so. Um.... what do you want me to do about it?" I should have left then but... non refundable.... the husband was already asleep.. she told me to dig around in the drawers and try to find some sheets. I found one sheet. When I went back down to the front desk I waited no one was there to ask for extra blankets for my children. At about 7:30 a.m. I crack open one of my eyes and see two women peeking in my hotel room window. Then I hear them tap on it. I get up and go to the door and they say they didn't know anyone was in there. Turns out they were housekeepers. broken Fitness room is broken no breakfast no bar. The pool was cloudy. The only cool thing about this place was the water slide.
Stayed 1 night in Aug 2024

2/10 Terrible

Steffanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was ok with knowing it had zero amenities other than a pool, but there was also no pool towels. My room key wouldnt work, after 3 times. The only upside was the afternoon shift lady was friendly. Everything and everyone else i delt with was an all around terrible experience
Stayed 1 night in Aug 2024

4/10 Poor

alan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no bar no breakfast no hot tubs ac really loud
Stayed 1 night in Aug 2024

2/10 Terrible

Miranda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
Our stay was terrible No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
Stayed 6 nights in Aug 2024

2/10 Terrible

Darius

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road
Stayed 2 nights in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Fred

Travelled with family
Disliked: Amenities, property conditions & facilities
If your looking for economical accommodations, this is for you. If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Buyer beware!
Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.
Stayed 1 night in Aug 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We loved the property, and how everything was setup. But this place needs some tlc. Bathrooms needed paint floor was uneven so the door wouldnt open all the way. Aged furniture. Outstanding service though.
Stayed 1 night in Aug 2024

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness
Reminiscent of 50s style hotels. Great indoor pool. Clean room. Needs lots of TLC. There was no hot water. Restaurant was closed.
Stayed 1 night in Jul 2024

2/10 Terrible

Seth

Travelled with family and small children
Disliked: Cleanliness, amenities
We were not told about any infestation of bedbugs which was the case , I reported this and asked for my money back and was told yes my night would be refunded. 1 family member is covered head to toe in bites
Stayed 1 night in Jul 2024

2/10 Terrible

Danny

Disliked: Cleanliness, property conditions & facilities
This would make a great place to film a horror movie. That’s all I got to say.
Stayed 1 night in Jun 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Needs work
This place needs a lot of maintenance inside and out. A/c units all inside the hallways leaking water on the carpet in the room and baseboard trim missing etc.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Jul 2024