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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area

Exterior
Point of interest
Interior
Seasonal outdoor pool, open 10 AM to 10 PM, pool loungers
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Asheville Outlets
    ‪9 min walk‬
  • North Carolina Arboretum
    ‪6 min drive‬
  • Bob Lewis Ballpark
    ‪6 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ground Floor

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Jetted Tub

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area

Hotel with free breakfast, a quick walk to Asheville Outlets
A 24-hour fitness centre, Access to hot tub and a seasonal outdoor pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area offers 108 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area. During your stay, you're just a quick walk from Asheville Outlets. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 2-minute drive from Asheville Outlets and 6 minutes from North Carolina Arboretum
  • Pets welcome for a fee
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area offers its guests a seasonal outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area. Free self parking is available.

This Asheville hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Seasonal outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 49 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family
Liked: Amenities
Looked good considering the hurricane has caused so much damage.
Stayed 1 night in Nov 2024

4/10 Poor

Marion

Stayed 2 nights in Oct 2024

6/10 Okay

Dorothy

Stayed 2 nights in Sep 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in what may have been the last night of the hotel. Helene came through the very next night and did a dance on Ashville. We hope the staff are all safe and that of their families. The hotel was first rate. Highly recommend it if it survived.
Stayed 1 night in Sep 2024

2/10 Terrible

Richard

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite place in Asheville.
Stayed 1 night in Sep 2024

10/10 Excellent

Mike

Stayed 1 night in Sep 2024

6/10 Okay

Alisa

Business traveller
Liked: Cleanliness
For the price it's ok. The smell of marijuana was omnipresent through the vents. Would look elsewhere if the need to repeat.
Stayed 1 night in Sep 2024

8/10 Good

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our way thru with friends. It was ok but needs updating. Breakfast was good.
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great water pressure!
This was up to our expected Holiday Inn Express standards. A very good nights' stay and a grear breakfast. Also, the best water pressure and showers of our trip!
Stayed 1 night in Sep 2024

10/10 Excellent

Charlie, Tulare

Travelled with family
Clean, breakfast was good, and the price was right.
Stayed 3 nights in Sep 2024

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and facilities were good. There was a softball team of children that played in the hallway until 11. But that’s not the employees fault.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shantil

Stayed 3 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Marialuisa

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

david

Stayed 1 night in Sep 2024

10/10 Excellent

Zulimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a weekend stay near Downtown Asheville and a lot of hiking places around
Stayed 2 nights in Aug 2024

8/10 Good

Donna

Travelled with family, Travelled with pets
Liked: Amenities
Excellent breakfast and professional staff; very noisy first night, especially near side door area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Chaitanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend to stay here
Stayed 1 night in Aug 2024

8/10 Good

Joyce-Marie

Stayed 1 night in Aug 2024

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to interstate. The chair or chaise lounge was short so if you were 6’ tall your legs hung off the end. There was no table beside the chair to put a glass or your phone. There wasn’t anywhere near mirror at entrance hall to do hair while someone showered. Shelf and outlet would have been nice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024