6/10 Okay
Adonis
Business traveller
8 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to work in Alpharetta because of hurricane Helene. The only problem I had was I booked for Monday initially but then decided to book for Sunday so I wouldn't have to wake up at 0430 and drive from Augusta GA to Alpharetta for work. When I got to the hotel, they informed me that they didn't see my updated Expedia order. I called Expedia and they were helpful but we had to refund my initial purchase and I had to purchase Sunday night separately from the hotel at a little higher cost. Expedia gave me 25.00 credit for the inconvenience but when I asked for a receipt from the hotel, the clerk said Expedia can only print the receipt. Expedia didn't have the 97.00 bucks for the Sunday night I had to purchase directly from the hotel, so when I had to turn in the receipt to get reimbursed from my work, I was missing a day. I didn't feel like going through the hassle and confusion to sort it out so I'm out of 97 bucks. Other than that, good experience. Nice staff, clean quiet hotel.
Adonis
Stayed 4 nights in Sep 2024