2/10 Terrible
Megan
Travelled with partner
23 Oct 2024
Disliked: Cleanliness
I enjoyed the restaurants that were inside the property. A little overpriced but it’s AC . We stood in the west tower I believe and it was extremely outdated . The towels seemed cruddy and had a bizarre odor ,the door to the bathroom was broken .The interior design was a freak show Beetlejuice black and white curtains with orange and gray walls hideous. Not very inviting . They charge you for parking with a $5.00 coupon so it ends up being 15.00 a night which should be complimentary if I’m staying at the property. Definitely will not be returning . My husband and I visited this same location 13 years ago and my has it changed down to the clientele very ghetto . We picked this hotel because we had a fabulous time and we stood on the Havana side and clearly that’s more updated . It’s unfortunate because I really wanted to enjoy my stay . The staff is very nice and helpful . But the crud in the room and bathroom was enough for me to decline a future stay . But I do hope in your future you remodel the rooms at least in west tower and correct housekeeping . Thank you