See all properties

Four Points by Sheraton Auckland

4.5 star property

Choose dates to view prices

Photo gallery for Four Points by Sheraton Auckland

Premium bedding, minibar, in-room safe, desk
Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services
City view
Lobby
Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
396 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪3 min walk‬
  • Sky Tower
    ‪8 min walk‬
  • Spark Arena
    ‪19 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Tower

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View (Balcony)

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

55-inch LED TV with digital channels, TV, pay films

Cordis, Auckland by Langham Hospitality Group

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1289)
The price is CHF 98
for 1 room
includes taxes & fees
6 Jun - 7 Jun
Cordis, Auckland by Langham Hospitality Group

About this property

Four Points by Sheraton Auckland

Luxury hotel with 24-hour fitness centre and 24-hour business centre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Four Points by Sheraton Auckland offers 255 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Auckland. During your stay, you're just a quick walk from Sky Tower. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Queen's Head Bar & Eatery
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from University of Auckland and 9 minutes on foot from Sky Tower
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill – This bar specialises in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Korean, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Covered self-parking fee: NZD 35 per night (in/out privileges)
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 737 reviews
Rating 8 - Good. 210 out of 737 reviews
Rating 6 - Okay. 56 out of 737 reviews
Rating 4 - Poor. 20 out of 737 reviews
Rating 2 - Terrible. 12 out of 737 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

quenta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was especially helpful and accommodating
Stayed 2 nights in Feb 2025

10/10 Excellent

TODD, Edina

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we walked into the lobby, every detail of our visit was outstanding - starting with the gentleman who greeted us in the lobby and the front desk staff who checked us in. Our room was clean and comfortable and quiet! Our dinner was great. As someone who is gluten-free, I have had a lot of mediocre GF pizzas, so my expectations are always low, but your GF pizza was easily the best I've ever had. When I shared a minor concern with the gentleman who appeared to be in charge of the restaurant, he went above and beyond to address the issue and make sure I was happy. He handled it (me) exactly right. Great customer service is built on many factors, but two things that I feel are probably the most important are (1) attention to details, and (2) how every member of the staff makes me feel. Congratulations to Four Points Auckland for understanding this!
Stayed 1 night in Feb 2025

6/10 Okay

Serenity

Travelled with partner
Liked: Staff & service
The property was good. However one plain room with no kitchen or dining suite for $400 was outrageous. Parking was a bit of a walk away as well. Breakfast was very average nothing special. Total cost of $500 for an average stay. Fortunately the staff were very helpful but I would not book here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Gurpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the town center
Stayed 6 nights in Feb 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to get to the main area for shopping and dining. Everyone was very friendly. Would recommend staying there.
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was wonderful and the employees were so friendly!!
Stayed 4 nights in Feb 2025

8/10 Good

Lorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, good staff
Stayed 1 night in Jan 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy, clean. Could not fault anything. Amazing location for town hall events. Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Rhyannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very easy, bar and restaurant are great. Check in seamless, pleasant and informative. Beds are comfortable. Rooms are quiet, doors are very heavy so other guest coming in and out at different hours are quite noisy. Rooms service was really well priced and arrived hot. Great stay overall.
Stayed 1 night in Jan 2025

8/10 Good

David

Very clean - good service. Breakfast was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Churchill's Gin Bar on the 20th floor was an amazing treat!
Stayed 1 night in Jan 2025

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, friendly and very helpful at reception. Rooms very clean, comfortable beds.
Stayed 1 night in Jan 2025

8/10 Good

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Larry

Liked: Staff & service, property conditions & facilities
Nothing to add
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Super convenient and nice place. Walkable to ferry.
Stayed 1 night in Jan 2025

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Flexible on check out time. Clean and quiet.
Stayed 1 night in Jan 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Holly

Stayed 2 nights in Jan 2025

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unwell, (I have MS),when we arrived and the staff got our room cleaned and ready by 11am as our flight from Christchuch got in at 9am. We ate breakfast, were allowed to use the gym, shower and store our luggage. Staff was amazing and fetched coffee for us as soon as we got down for breakfast the next day. The food was exceptional and our friends came for dinner the last night and it was perfect. My son-in law is vegan and we are vegetarian and the kitchen went out of their way to change the meals around to suut our needs, since i was not eating much. Our flight from Auckland to LA was canceled by Air New Zealand, and they were not willing to reschedule us on anotger flight, so my son-in-law spent 10 hours getting us on a Qantas flight. The staff held a room for us, (even though it was the Christmas, New Year Season and they were virtually booked up)in case we has to stay longer- we let them know as soon as we got a flight. I cannot speak highly enough about all the staff from the cleaners, to waiters, to kitchen and reception staff and everyone else we dealt with. They were all so friendly, helpful, and accomadating. We are so grateful Thank you all and Happy New Year GlendaThomas
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Iwona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location!
Stayed 1 night in Jan 2025

10/10 Excellent

Numeriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Chuan Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were allowed to check in earlier than the specified time once the room was ready and that allow us to rest and refresh ourselves.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Dec 2024