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The Spencer Hotel by Castle

4.0 star property
VIP Access

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Photo gallery for The Spencer Hotel by Castle

Front of property
Spencer One-Bedroom Suite Balcony & View | In-room safe, desk, laptop workspace, blackout curtains
Lobby sitting area
Front of property
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • Laundry
  • Air conditioning

Explore the area

Map
9-17 Byron Avenue, Auckland, 622
  • Takapuna Beach
    ‪7 min walk‬
  • Bruce Mason Centre
    ‪11 min walk‬
  • North Shore Hospital
    ‪4 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪34 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Spencer One-Bedroom Suite

Spencer One-Bedroom Suite | Living room | LCD TV

Spencer One-Bedroom Suite

  • 59 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Spencer Studio Room

Spencer Studio Room | In-room safe, desk, laptop workspace, blackout curtains

Spencer Studio Room

  • 29 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Spencer Studio Room with Balcony

Spencer Studio Room with Balcony | In-room safe, desk, laptop workspace, blackout curtains

Spencer Studio Room with Balcony

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Spencer One Bedroom Suite with Balcony

Spencer One Bedroom Suite with Balcony | Living room | LCD TV

Spencer One Bedroom Suite with Balcony

  • 59 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Spencer One-Bedroom Suite Balcony & View

Spencer One-Bedroom Suite Balcony & View | Living room | LCD TV

Spencer One-Bedroom Suite Balcony & View

  • 59 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

The Spencer Hotel by Castle

Hotel with a fitness centre, a quick walk to Takapuna Beach
A fitness centre, Access to hot tub and an outdoor tennis court are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available once per stay.
The Spencer Hotel by Castle offers 42 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided once per stay.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.
The shopping around The Spencer Hotel by Castle gets high marks from our customers. During your stay, you're just a quick walk from Takapuna Markets. You'll find features such as free WiFi in public areas, plus a gym and a business centre.
  • Free Wi-Fi in some public areas
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Within a 10-minute walk of Shore City Shopping Centre and Takapuna Beach
As a guest of The Spencer Hotel by Castle, you'll find a seasonal outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 8611 square feet (800 square metres) and includes conference space. A library, multilingual staff, and laundry facilities are also featured at the business-friendly The Spencer Hotel by Castle. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Auckland hotel is smoke free.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (NZD 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Hot tub
  • Library
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 6:00 AM - 2:00 AM
Front desk staffed during limited hours
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 35 at checkout

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 30 per day
  • Cleaning/housekeeping/linen fee: NZD 35 every 3 days
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
The front desk at this property is open daily from 6:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 35 at checkout.

We should mention

  • The seasonal pool will open on 01 October and close on 05 April.
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Castle Spencer
Castle Spencer Byron
Castle Spencer Byron Hotel
Castle Spencer Byron Hotel Takapuna
Castle Spencer Byron Takapuna
Spencer On Byron Auckland
Spencer Byron Hotel Takapuna
Spencer Byron Hotel
Spencer Byron Takapuna
Spencer Byron
Castle Spencer on Byron Hotel
The Spencer Hotel
The Spencer on Byron Hotel
The Spencer By Castle Auckland
The Spencer Hotel by Castle Hotel
The Spencer Hotel by Castle Auckland
The Spencer Hotel by Castle Hotel Auckland

The Spencer Hotel by Castle Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1001 reviews
Rating 8 - Good. 365 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic views towards Sky City. Friendly staff. Comfortable room and bed. Quiet area with easy walk to dining options. Fridge leaked, bathroom tired looking with chipped tiles.
Stayed 1 night in Jan 2025

10/10 Excellent

Vivienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space love the area around it and the pool area Value for money
Stayed 2 nights in Jan 2025

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent location with excellent facilities

The room was excellent providing a dishwasher and full kitchen factifies. The kitchen had a coffee maker with two pods in addition to a good range of tea and coffee.I would not hesitate to stay there again for either business or pleasure.
Stayed 1 night in Jan 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Really average, wouldn’t stay again.

Check in was fine, staff friendly. The room very basic and tired. Most annoying was the private apartment had next door had an old can rolling around the balcony very noisily in the wind (it had been used as an alternative to a pipe) I was with my children and not thrilled about the neighbours getting high next door. They offered to move us which was great. The pool area is also very tired with a lot of broken furniture, there is no restaurant. The rooms weren’t super clean with mould and hair in the bathroom. The reviews on this place were far too generous, if you’re looking at this price point I’d definitely recommend another place (almost any other place would be better)
Twin beds
Kitchenette
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
We enjoy staying at the Spencer On Bryon as we like having an apartment and pool and easy walk to restaurants
Stayed 2 nights in Jan 2025

10/10 Excellent

Kylie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family LOVES staying at the Spencer! Feels really luxurious for a great price. Fabulous location to the mall/ dining & beach. Lovely staff! We will be back again & again :)
Stayed 1 night in Jan 2025

6/10 Okay

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
The resultant in the hotel was terrible food terrible.was.told fish was fresh but was obviously frozen
Stayed 1 night in Jan 2025

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room’s wifi wasn’t working - the manager got us another room quickly. The room was nice- but there was a large family nearby cooking some very potent smelling food and it went through the vents and into our room and was not to our liking. It was pretty powerful and while probably tasty for them- not so great for our visit
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean but also very small shower
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Leonor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing view of Takapuna Beach from the 16th floor room with balcony. The room was a bit dated with cleaning service offered only every 3rd day. The front desk staff stay in the back office and are not visible. You need to stand at the couter for a while before the attendant notices that you are there and comes out. The front desk staff seems to change quite often as do the duty managers, several times a day, so communication and continuity across staff members can be bad. We tried the hotel restaurant pizza and it was very average. The view from my room and everything outside of the hotel was amazing. Many delicious restaurants, cafes and shopping are steps away and most importantly Takapuna Beach is spectacular. The beach is a short walk. I am glad I stayed in this beach area and not in the city central area in Auckland. We reserved an uber to puck us up in early mornings and out to the city center for out day trips. I loved Takapuna Beach.

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was incredibly helpful and kind. Room had a beautiful view and comfortable environment.
Stayed 1 night in Jan 2025

6/10 Okay

Mark van

Liked: Cleanliness, amenities
Nothing unique and service levels are dropping
Stayed 1 night in Jan 2025

4/10 Poor

Lucy

Travelled with family and small children, Travelled with group
Disliked: Staff & service
Unfortunately this wasn’t a “hotel” experience at all. We made the most of our stay but it was a bit disappointing when it came to staff service. We tried ringing reception on multiple occasions throughout our three days there and the phone was never answered. Our rooms weren’t serviced even though the booking site says serviced once per stay. We booked two rooms so our family could all stay together but they put us 8 floors apart from each other. There was no ice. Terrible smell in the bathroom too and wasn’t aware there were residents amongst our rooms so strong cooking smells coming through the air conditioning was awful. We tried discussing this when checking out but we felt ignored. Great location and a nice pool but that would be all we would recommend about it unfortunately.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great View, Great Location

Very happy with this hotel outside of Auckland!
Stayed 1 night in Dec 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Spencer. We had a spacious suite that had great views. The bed was comfy and it was great having a washer and dryer. Staff was super helpful and nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Quiet. Nice and close to Takapuna Beach.
Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Dec 2024

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, myself and three children who were all entertained with the lifts, great view and pool. Would stay again.
Stayed 1 night in Dec 2024

4/10 Poor

katheryn

Liked: Staff & service
Disliked: Property conditions & facilities
The whole floor smelt like over cooked cabage it was disgusting. There was no access to tooth brushes (surely there should be some spares at reception avail on request or to purchase) and the room while clean was in need of a decent upgrade. Very expensive room for the standard of the premises
Stayed 1 night in Dec 2024

2/10 Terrible

S

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We didn’t end up staying we checked out due firstly to the odour that emanated through the hotel from permanent residence living in the hotel. The room itself was unkempt bathroom was grott, toilet seat coming off and cupboards falling apart. dirty floor. Beds were dishevelled. TV was on in room like someone had been staying in the room in vacated just as we arrived. In the room for a period of approximately 15 minutes before leaving hotel. Very disappointing to arrive to the state that it was.
Stayed 1 night in Dec 2024

6/10 Okay

Chelsea

Travelled with family

Expensive for what we got

This is an expensive hotel and it wasn’t extremely clean and the beds were uncomfortable. It was okay and worked for our one night there.
Stayed 1 night in Dec 2024