For one, staff was EXCELLENT. EXCELLENT. The rating is completely indicative of the hotel itself and things the staff could not change. Jansen was great.
The first error we noticed in our hotel was the fridge being completely down. I called to the front and Jansen put in an order for a new fridge to be placed within the next day (which was resolved) and offered to keep our leftovers in the front. Besides this, the sink was clogged in our hotel and took a minute to drain. There was no specific vent switch for the bathroom, so everytime one of us used it, the bathroom smelt like *it* for a while before eventually venting out on its own. The smell of urine was very strong in the room after using the bathroom and wouldn't dissipate for hours. Lastly, it was clear the carpet hadn't received proper TLC. I am usually a shoe/sock wearer after the shower, but I got out one night and walked around on the floor and my feet were black. Water pressure was not great.
Staff was AMAZING though, I cannot emphasize more. We forgot to pack some things and they were accomodating with toothbrushes, toothpaste, scissors, and an ice bucket because our hotel didn't have one.